Teamwork and Leadership
Groupthink, status differences, hidden agendas, resistance to change, and continued conflict.
What are barriers to group effectiveness?
The emotional readiness of the listener to hear a message.
What is emotional timing?
The willingness to make an effort toward accomplishment.
What is motivation?
Analytical, creative, and practical skills (street smarts).
What are the three types of intelligence?
The open side, the blind side, the hidden side, and the unknown side.
What is the Johari Window?
Autocratic, consultative, participative, persuasive, and free-rein.
What are the types of leadership?
When we deliberately choose what we want to hear.
What is selective listening?
The overall mood of a group of employees based on attitudes and feelings of satisfaction.
What is morale?
Stand up for your rights without threatening the worth or dignity of others.
What is assertiveness?
The act of letting another person know your real thoughts, desires, and feelings.
What is self-disclosure?
Legitimate, reward, coercive, networking, expert, and charismatic.
What are the types of power?
The giving and receiving of ideas.
What is communication?
Performance bonuses, pay raises, impressive titles, longer vacations.
What are extrinsic rewards?
What is reducing defensiveness?
The dialogue said at a laundromat and at a supermarket checkout line.
What is cliche conversation?
Managers do things right, leaders do the right thing.
What is the difference between a manager and a leader?
Communication should fit other topics being discussed.
What is relevance timing?
Increased responsibilities, personal growth, ability to participate in decision making, job freedom.
What are intrinsic rewards?
Language, spatial reasoning, naturalism, intrapersonal, interpersonal, movement, music, and math/logic.
What are the 8 types of intelligence?
Feeling that you are in control of events in your life and have a take-charge attitude.
What is an internal locus of control?
Be on time, put your phone away, make eye contact, listen, do your homework, and make introductions.
What is meeting etiquette?
Grapevine or rumor mill.
What is information communication?
First level - physiological needs
Second level - safety and security
Third level - long and belongingness
Fourth level - esteem needs
Fifth level - self-actualization
What is Maslow's hierarchy of needs?
The ability to recognize, understand and manage our own emotions; and recognize, understand and influence the emotions of others.
What is emotional intelligence?
The act of accepting someone through a long-term relationship, rather than their behavior in that moment.
What is unconditional positive regard?