High Performance Organizations
A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance.
What is an HRM audit?
This type of turnover occurs when employees initiate the turnover, often when the organization would prefer to keep them.
What is voluntary turnover?
Assuming the pay structure supports the organization's goals, the compa-ratios should be close to what?
What is 1?
A plan for managing the behavior of employees through a formal system of feedback and reinforcement.
What is organizational behavior modification (OBM)?
The degree to which an employee identifies with the organization and is willing to put forth effort on its behalf.
What is organizational committment?
An organization that supports lifelong learning by enabling all employees to acquire and share knowledge.
What is a learning organization?
Discipline should follow this "rule," meaning discipline should give warnings and have consequences that are consistent, objective, and immediate.
What is the "hot-stove" rule?
Under this Act, the employer must pay at least the minimum wage established by law. Some state and local governments have established higher minimum wages.
What is the Fair Labor Standards Act (FLSA)?
Empowering workers by adding more decision-making authority to jobs.
What is job enrichment?
When a rater compares an individual, not against an object standard, but against other employees, this type of error occurs.
What is a contrast error?
His two factory theory contained hygiene factors and motivators.
Who is Herzeberg?
The degree to which employees are fully involved in their work and the strength of their job and company commitment.
What is employee engagement?
Open-door policy, peer review, mediation and arbitration are examples of this method of resolving conflict.
What are alternative dispute resolution (ADR) methods?
According to this theory, employees think of their pay relative to their inputs, such as training, experience and effort.
Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession.
Meeting at which managers discuss employee performance ratings and provide evidence supporting their ratings with the goal of elevating the influence of rating errors.
What is a calibration meeting?
Adjustment to a pay rate to reflect difference in working conditions or labor markets.
What is pay differential?
A display of a series of HR measures, showing the measure and progress toward meeting it?
What is the HR dashboard?
A formal discipline process in which the consequence become more serious if the employee repeats the offense.
What is progressive discipline?
To remain competitive, employers must meet the demands of these to markets?
What are the product and labor markets?
An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insights.
What is human capital?
Method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance.
What is behaviorally anchored rating scale (BARS)?
This Act requires employers to make jobs available to their workers when they return after fulfilling military duties for up to 5 years.
What is the Uniformed Services Employment and Reemployment Rights Act (USERRA)?
The process of ensuring that HR policies, practices, and programs support or are congruent with an organization overall culture, products, and services.
What is brand alignment?
A set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.
What is job withdrawal?
Managers, outside salespeople, and any other employees not covered by the FLSA requirement for overtime pay?
What are exempt employees?
A referral service that employees can use to seek professional treatment for mental health, substance abuse, and other personal issues?
What is an employee assistance program (EAP)?
Method of performance measurement based on managers' records of specific examples of the employee acting in ways that are either effective of ineffective.
What is the critical-incident method?
A graphed line showing the mathematical relationship between job evaluation points and pay rate.
What is the pay policy line?