Alphabet Soup
This federal law provides 12-weeks of unpaid job protected leave to eligible employees.
What is FMLA/Family Medical Leave Act?
Your manager lets you know that the new CSR is not performing well. Since he has yet to be spoken to, you advise the manager that she must_____ the CSR as this is the first step to improving behavior.
What is coach?
A type of termination that is initiated by the employee.
What is voluntary?
This is a concept of successive coaching and counseling to help improve behavior.
What is progressive discipline?
Name 3 causes for corrective action.
What is poor job performance, insubordination, and excessive absences.?
The Age Discrimination in Employment Act (ADEA) prohibits discrimination against individuals age ___ and older.
What is 40?
Craig has been continuously verbally counseled for poor attendance. His manager has made him aware that the next occurrence will result in a_______.
What is a written warning?
True or False:
Termination date is the date you enter separation details into UKG.
What is false?
**DAILY DOUBLE**
This doctrine states that either the employee or employer can terminate the working relationship at any time and for any reason.
What is employment at will?
This level of corrective action is the last opportunity to course correct and should be utilized when an employee continues to willfully violate a standard of conduct.
What is a final warning?
The ADA stands for______
What is Americans with Disabilities Act?
Bobi has been uncooperative and argumentative with her manager. Recently, she slammed her fist on the desk and knocked over a chair following a coaching session. In this instance _____ is an appropriate course of action.
What is termination?
Managers should always contact ________ when deciding to terminate.
What is HR?
This resource, located on the HR Share Point page, contains information about policies and procedures, and clearly communicates QCHI’s expectations.
What is employee handbook?
_______ should be the focus when issuing corrective action.
What is the employee's conduct and the impact it had on the work environment?
**DAILY DOUBLE**
This legal entity is responsible for enforcing federal laws that make it illegal to discriminate.
What is EEOC/Equal Employment Opportunity Commission?
True or False:
A Growth Action Plan/PIP can be used to address policy violations.
What is false?
The best place to hold termination meetings.
What is F2F and in private?
By not consistently and fairly applying QCHI policies and practices, our actions could be viewed as _______ or unfair treatment.
What is discrimination?
Every corrective action should include
What is proper documentation and consequences if behavior does not improve?
True or False:
Corrective action cannot be issued for unexcused absences when PTO/vacation is used to cover the absence.
What is False?
You suspect that your CSR has been entering fraudulent referrals. The employee should be______ pending investigation.
What is suspended with pay?
The best way to avoid an unlawful termination lawsuit.
What is proper documentation?
As a manager, you must set clear expectations and take action when an employee does not meet standards. ______ should be known, fair, and expected.
What are consequences?
What is write "employee refused to sign" on the form?