Ch.5
behavior
the manner in which a person conducts themselve
orientation kit
the package of information provided by employers to new employees during orientation to help the new employees understand and get acquainted with the organizations policies, procedures and facilities
attitude survey
to determine when behavioral training is needed
Job instruction training JIT
structured approach to training that requires trainees to proceed through a series of sequential steps
performance document
a document relating to absenteeism, sales, guest complaints/compliments that identifies need for training
general property orientation
formal program presented by an employer to introduce the organizations mission and values to employees
socialization
the process in which employees learn what is expected of them at work, includes written or unwritten rules of behavior.
case study
a training method in which employees are confroted by a series of events, hypothetical or real and are asked to problem solve
Job preformance measurements
a needs assessment method in which a trained analysis performs each job to get a personal feel for the knowledge, skills and abilities needed
pretesting
testing process that establishes what employees currently know and what they need to be trained for
norm
pattern or trait that is considered typical behaviour
turnover
the rate of which employees leave a company or work unit
business games
a training method in which trainees learn how to deal with a variety of issues in a simulated business environment
KSA
knowledge, skills, abilities
programmed instruction
method of trainng in which employees learn at their own pace
organizational culuture
the dominant culture or personality of the organization
values
a set of beliefs, often socially and culturally defined which attempt to guide the behavior of an individual or group
training method that conists of one on one discussion between trainer and a trainee
off the job training
train in which trainee learn job procedures while watching, talking with and helping an experienced employee
role playing
method of training that allows trainees to assume roles and act out parts in a realistic situation/setting
orientation
the process of introducing new employees to their work and the environment in which their work is completed
advisory committee
composed of managers who review the job skills and behaviour demands of the organization and compare these skills and behaviours with current levels of employee performance
in basket training
a training method in which employees confront a wide array of problems similar to what they might find in their in basket when they come to work
Organizational analysis
the entire orgnaizations need for training is assesed
take and behaviour analysis
a process that determines which tasks and behaviors are needed for the job