Humana Systems
The Humana homepage
Hi!
How many days is the probationary period for?
120 days
What kind of internet is required to work from home with Humana?
hard wired
Who is the Leadership contact?
Michael Smith
Hi! Page is considered an
Intranet or Intranet tool
Where we find our learning guides
Learning Center or go/lms
How many unapproved instances are allotted before termination with Humana?
4
What is one of the main responsibilities of WAH advocates?
Protecting PHI
For any questions pertaining to Retirement Services who would you contact?
Charles Schwab
System you will use to answer, research, and document calls.
CRM or Customer Relationship Management
What is expected in virtual training?
Web cams on throughout the duration of the training class
What system monitors your calls?
Genesys
My Marx account is locked, who do I call?
Marx Help Desk or 18009278069
The system used for quicker communication for questions, offering chat, bring teams together, file sharing, and collaboration.
Teams
What grade do you need to pass your training assessment?
85%
In the event you experience equipment, phone, computer, systems, software, connectivity, internet, or any service failures, please contact
Supervisor or Team Leader
I need help with locating legal services, therapy, and maybe financial assistance.
EAP, Employee Assistance Program, 8775090096
A private computer network that securely shares any part of an organization
Hi! or Humana Intranet
A system of communication to schedule meetings, send invites, and set reminders.
Outlook
How many attempts do you get for assessments?
3
What are you not allowed to do once your equipment is approved?
Move or relocate it without consent or approval.
What Hotline will you not use until after training
Attendance
Common segments references under
My Apps or My Applications