Paystations
What is the price to add a second vehicle to an existing Deluxe or Ultimate Membership?
$25
While on prep 2, what are the main areas you are in charge of spraying off?
Passenger side wheel wells and the rear of the vehicle
During a standard lot check, name 3 things you are checking in the lot
Dirty towels
Spray bottles
Clogged vacuums
More than half full trash cans
Broken air chucks
Trash in vacuum stalls
When is it okay to pull out the tunnel guns to clean ?
After closing OR if its slow and an E Stop is pressed in
Opening , Pre close , Lot Closing , Tunnel Closing
What code do you use in the promotions section when a customer decides to upgrade their dealership card to a higher wash?
BASDEAL
While prepping, a truck with an open truck bed that has nothing in it and a hitch pulls into the tunnel, what are the correct retracts to call out?
Partial and scorpion
While doing a lot check, you notice a customer scrubbing left over bugs on the front of their vehicle, What do you do in that situation
Offer them a rewash, let them know about our clean car guarantee
This policy is being followed when we offer someone a rewash
Clean Car Guarantee
For opening , What three tasks need to be done before 9 am ?
Clean all office windows interior and exterior and trim , Sweep entrance and exit to tunnel , Walk all rock areas on site and pick up trash
A customer comes in with a dealership card, you scan the QR code and it comes up as invalid, you try the same steps 2 more times and you still are receiving the "Invalid" message, what is the correct next step?
Get a lead or manager on site to use their supervisor code
While on prep 1, a vehicles rear tire hops three rollers, the customer gets the vehicle into neutral and is being pushed by their front tire, what is the next step?
Hit "Send extra pushers" on the bottom screen
A customer grabs you in the lot while you are changing out spray bottles. They tell you one of the vacuums in their stall doesn't have suction. You pull the nozzle off of the hose and see that is not clogged. What is the next step?
Grab a step ladder and pull the hose off of the canister, check for a clog at the canister its self or check the hose for clogs
How long do you have to report any injury you sustained while on site?
12 hours
Name 5 things from the Pre close list
Wipe down menu boards and kiosks
Wipe down mat cleaner and sink
Clean, organize, and wipe down front office counter
Clean bathrooms in their entirely, this includes: toilets, mirrors, sinks, and holders
Restock paper towels, soap and toilet paper as needed in bathrooms and breakroom
Wash towels throughout the day , When clean fold and put on table in equipment room for next day.
Wipe down breakroom table, sink and counters
Sweep and mop front office area, both bathrooms and breakroom
Empty all trash in the front office, bathroom and break room
Spot sweep equipment room and mezzanine
Empty all trash cans in the lot
Perform a full lot check
Once completed, help other areas with their closing tasks
A 2023 Dodge TRX comes into lane 1 and wants to buy a membership, what is the correct procedure?
TRX's are unacceptable, send them through emergency exit lane and let them know they can use our amenities
While on prep 1, doing a standard 2 man prep, a 2020 Toyota Camry is pulled into the tunnel. After stopping and pointing at the instruction sign, what are the next 3 steps in order?
Hint they all start with "S"
Send, Scrub, Spray
You are tasked with performing a lot check, what 3 key items should be on your lot cart?
Long screw driver, Air Fresheners, replacement spray bottles
Why is it so important we are checking truck beds ?
To ensure no loose items are left in there and can be blown out or grabbed. Causing damage to other cars or our equipment.
In order , What are the colored sections we do Monday - Friday ?
Red , Orange ,Yellow, White, Blue,
A member pulls into lane 1 and wants to discuss how many vehicles they have on their account, pricing for family plan and to update a license plate on their account, while the gate is open for them. 2 cars in lane 2 and 3 pull up, what is the correct procedure to get the other lanes moving without using a manual gate override?
Close the lane 1 gate
A Washington County Sheriff's vehicle pulls into the tunnel, what is the correct retract, and where do you scrub on prep 1?
Full, the front bumper, hood and wind shield
While performing a lot check, a customer gets your attention and states that the car wash has damaged their front headlight and points out scratches that they claim were not their before. What is the correct response and what is the next step?
Apologize to the customer there seems to be damage to their vehicle, find a lead or above to file an incident report.
What is the proper procedure for ensuring you stay up to day on communication from our site and what channels should you be checking each shift you work ?
When arriving for shift and after clocking in , Check slack and read / react to every missed post and comment if it says to on Hurricane Team and Walkabout , as well as personal DMs
Hint : Monday , Tuesday , Wednesday ,Thursday , all have a different one on top of the normal everday pre close duties.
Monday - Take out last weeks lost and found
Tuesday - Clean Paystation side poles and bases
Wednesday - Clean Tunnel side poles and bases
Thursday - Sweep dumpster area