FEES
What are the fees for duct cleaning?
$525.60 SINGLE FAMILY HOME
$434.28 TOWNHOMES AND CONDOS
$262.69 DRYER VENT CLEANING ONLY
EACH ADDITIONAL UNIT OR ZONE $328.60
DRYER VENT ADD-ON $191.40
SANITIZATION $130.68
Customer calls with a problem with their Baseboard heating, what technician would we schedule?
electrical, not HVAC
What is duct cleaning?
uses a high powered vacuum to clear out debris in ducts from back to front
Do we work on fireplaces?
No, only the gas line if it is a gas fireplace.
Do you have to pay a diagnostic fee or dispatch fee for HVAC with a gold HCA plan during regular business hours?
No, theres no diagnostic fee for HCA gold members during regular business hours.
What is the standard diagnostic fees for all areas except D.C.?
$89.00 and the fee is not waived.
Customer calls saying they have a leak from their attic and their hvac system is above it. What probing questions would we ask to determine if a plumber or HVAC technician is needed?
What type of HVAC system do you have?
Is it leaking near your HVAC system or in a different location in the attic?
what does an A/C unit consist of?
air handler and compressor
Do we provide services for radiators? If yes, what services do we provide?
Only flush/bleed the lines.
If a customer has a home with 2 zones(one gold and one silver) and wanted to get them inspected, how would you book that/ would there be a fee?
(not in D.C., not on the roof)
no fee for the zone with the gold HCA
What are the different prices for diagnostic fees?
$49 maintenance fee
$89 everywhere except D.C. per zone
$109 D.C. per zone
Rooftop systems $149 per zone
Customer calls in from Charlotte, NC asking if we offer roof top services what would you say?
No, im sorry we do not offer that service in that area currently.
Is a FLUE on top of a furnace or heat pump?
Furnace
Where is duct work not offered?
Alex DMV (can wrap/insulate duct but no duct work)
Baltimore
If a customer calls in asking the difference between the gold and silver HCA plans, how would you describe the difference and benefits?
Gold plan gives coverage for most parts and labor, waived after hours fee for HVAC, waived d/f for plumbing and electrical fees and HVAC diag fee during regular business hours.
You can book after hours appointments at anytime during the day, true or false?
false, you can only offer them AFTER 4pm
Customer calls for maintenance on their HVAC system, what questions should you ask?
Ask the customer if it is in working condition, if any air is coming out of the vents, have you heard any sounds from it, is the airflow weak
What is aquatherm?
a water heater and an air handler together
We service commercial HVAC. True/False?
False.
Which membership do you not have to pay the diagnostic fee for the technician to come out?
Gold HCA membership
If you wanted a duct cleaning for one townhome with two zones, what would the total cost be?
$434.28 + $328.60
A customer calls in in the Summer and wants to get their heat maintenance check done, how would you book that?
You wouldn't. We can only do cooling maintenance checks during the summer months.
What do supply and return vents do?
Mini splits have duct work, true or false?
false, it is a ductless system.
What is the cost for gold VS silver hca plans?
$389/annual or $35 a month for GOLD
per zone.
$189/annual or $16 a month for SILVER
per zone