Basics
Components
Company Potpurri
Maintenance
Troubleshooting
100

This term refers to the process of removing heat from an indoor space.

What is cooling?

100

A device that adds moisture to the air.

What is a humidifier?

100

This is the number of solutions we should be building during each inspection to offer to our customers? 

What is at least 4?

100

The HVAC component that requires periodic replacement to maintain system efficiency.

what are air filters?

100

If the system has poor airflow, check this component for blockages or damage.

what is the blower motor?

200

The HVAC component that distributes conditioned air throughout a building.

what is a duct?


200

This device controls the flow of air in a duct system and can help to manage different zones.

What is a damper?

200

This is the foundation of our business, giving customers priority scheduling, 4 inspections a year to ensure the safety and proper maintenance of their home, and a 15% discount on services.

What is the Preferred Partner Plan?

200

This maintenance task involves checking and tightening electrical connections in an HVAC system.

what is electrical system inspection?

200

If the system is making a hissing sound, it could be due to issues with this component.

what is the expansion valve?

300

The basic principle of heating by transferring heat from one location to another using a fluid.

what is a heat pump?

300

This component helps to ensure the safe operation of a furnace by monitoring flue gases.

What is a flue sensor?

300

These are a great way to organically grow the business through modern day "word of mouth". 

What are 5-Star Google Reviews

300

This component requires regular inspection to ensure it is free from debris and operating efficiently.

what is the blower motor?

300

If the system is making a loud, continuous noise, check this component for possible damage.

what is the fan belt?

400

The measurement of heat energy in an HVAC context, often associated with cooling capacity.

What is a british thermal unit (BTU)?

400

This acts as a temporary storage unit for electricity, providing a sudden burst of power to the motor when the system starts up 

What is a capacitor?

400

These enhancements and services will make sure a customer's HVAC system HUMMS.

What is Humidifier, UV, Maintenance, MERV 8, and Surge Protection

400

This HVAC component requires periodic inspection to ensure it is free from rust and corrosion.

what is the evaporator coil?

400

If the system has an intermittent operation issue, check this component for possible faults.

What is the control board?

500

The unit of measurement used to describe the airflow rate in an HVAC system.

What is Cubic Feet Per Minute? (CFM)

500

This regulates the amount of refrigerant that flows into the evaporator in an HVAC system 

What is a TXV

500

This is how a proper Service Roadmap roleplay should be done.

Good Hands -> Thorough Evaluation -> 4-6 Options -> Customer Approval -> Today -> 5-Star Service

500

The HVAC system used for heating has a component that should be inspected for leaks and corrosion during maintenance.

what is the heat exchanger?

500

The HVAC system is blowing hot air when it should be cooling. This could indicate an issue with this component.

what is the reversing valve?