Trusted Technician
What is the first step of the Trusted Technician process?
Call the customer and ask them if you can pick them up a drink from the gas station
What is the overtime charge on our maintenance plans?
$0
In the movie Encanto, we don't talk about who?
We don't talk about Bruno no no no
There is no power to the thermostat. What are the two likeliest causes for this?
A low voltage short or the drain safety is engaged.
What is the main brand in this family of units?
Carrier
What is the Curbside Feedback form designed to do?
Help guide technicians along the Trusted Technician process and help them be accountable to a proven process for success.
What is the repair discount of the Bronze plan?
5%
What is the name of the Sea Witch in The Little Mermaid?
Ursula
You arrive at a condenser where the fan motor is spinning, but the compressor is not on. The hard start kit and the run capacitor are in perfect condition. You test the compressor and find out that the points read OL, and it's very hot. What is the next item you test to identify the cause?
The condenser fan motor likely failed causing the compressor to go out on thermal overload, but cooled down enough to start spinning again.
Name that brand
Rheem or Ruud
On the Report Card, list the 5 categories of unit condition we use to rank the unit
Excellent, Good, Fair, Poor, Bad
What does priority scheduling mean on our maintenance plans?
A call will be scheduled within 24 hours of initial call
In Coco, who does Miguel believe is his real great-great-grandpa?
Ernesto De La Cruz
You come to a condenser that won't cycle on. As you check the disconnect you only find 120v of power across the legs. What are the two main potential causes that come to mind?
One of the fuses is out, or the breaker is not functioning properly
Name that garbage...I mean brand
York
What critical step is taken after the initial presentation of concerns which also includes showing the homeowner the images you took of their systems?
Go back out to the van to allow them space to think about the concerns you have before bringing pricing to them.
What two items are included in the Platinum plan that are not included in either of the other two plans?
$1,000 off a new unit and an outdoor coil cleaning with cleaner
What did Emperor Cuzco do to the old man who threw off his groove?
Threw him out the window
The breaker to the indoor unit keeps tripping everytime the blower tries to come on. There is no electrical short in the system. What is the most likely cause?
The blower is binding up and over-amping, causing the breaker to trip.
Name the brand
Lennox
On the Report Card's chart at the bottom of the back page, what cumulative number starts the Red section?
21
What is the monetary difference in the Loyalty Credit between the Gold and Platinum plans?
$10
In Cars, what does Lightning McQueen do to end up having a 3 way tie in the race at the beginning of the movie after his tires popped?
Stuck his tongue out
On a heating tune up you notice a gas smell coming from the unit. There are no leaks at any of the black pipe joints or gas flex. What is the likeliest cause for the gas leak?
Faulty gas regulator valve
Name this dinosaur
Carrier Round One