This tool is what we should open daily in order to assist us with troubleshooting.
What is the AD tool?
100
The deductible for this type of warranty is $75
What is the appliance warranty?
100
These add twice the bonding strength so shingles can withstand winds up to 130 MPH! (Two features)
What is Sure Nail Technology & Tru-Bond Sealant?
100
This internal component of a water heater can help to attract corrosive elements in the water to it to help with the lifespan of the system
What is an anode rod?
100
Providing an expectation on why and how long you will be placing a member on hold, as well as gaining permission to do so.
What is the proper hold procedure?
200
These help to save the company money by not having to send a technician out to the home for things that can be fixed with a walkthrough over the phone.
What is an avoid?
200
$10,000 parts & labor for repair per visit, $10,000 for replacement, up to $50,000 coverage limit for the year. Two free preventative maintenance checks. 25% off of uncovered repairs.
What are the features & benefits?
200
For our windows, the fact that we do this can ensure an exact fit for better insulation and energy cost savings.
What is custom built to fit the homes existing openings?
200
Water leaking from this part of the water heater is the reason why we would authorize a replacement and begin the replacement process
What is the bottom of the tank?
200
Not only hearing what the member is saying, but also understanding what the member is needing. Helps to avoid having to repeat yourself or having members having to repeat themselves.
What is active listening?
300
This is the type of avoid we can collect for a member that is looking for a repair that is IW and they have to be transferred to Service Solutions.
What is entitlement?
300
"One month free" is not provided as a promotion in four states:
What are Arizona, Washington, Iowa, or Massachusetts
300
These help to reduce fabric fading up to 70%. (two answers)
What are Low E & tint?
300
We access this system in order to do research on a water heater that is covered by an MPA.
What is Case Ciboodle?
300
This is used in the proper opening and closing statement. These should be used on every single call.
What is "______ Sears, your house experts for homeowners."
400
Depending on what type of filter you have, this is normally how often you should change it.
What is 1 - 3 months?
400
These types of warranties have a $100 deductible per visit.
What are the systems and whole home warranties?
400
This is a free service performed at the time of the consultation to ensure that we are providing the member with the correct sized unit.
What is a load calculation test?
400
We request this if there is a "faulty installation" on a unit less than 1 year old...
What is an inspect & correct?
400
The proper expectation to set for the amount of time a project consultant will be in the home for a home improvement consultation.
What is 60 - 90 minutes?
500
Turn off the breaker, wait 60 seconds, turn the breaker back on. If the unit does not start working again, turn the breaker off again. Hit the reset switch. Turn the breaker back on.
What is resetting an electric water heater?
500
This percentage of SYW points are added on to your Bonus Member Points.
What is 15%?
500
This keeps the pieces of siding from fading due to extended sun exposure.
What is Colorbake Technology?
500
We will not work on this type of water heater. They do not hold a reservoir of water inside of them.
What is a tankless water heater?
500
Setting solid expectations with the member, providing correct information, building trust, and being polite are all ways to...