HWA 101
What is the difference between Home insurance and Home warranty?
It's not your homeowner's insurance policy; a home warranty is a separate contract covering repairs and replacements on systems in your home, usually for a period of one year but the warranty can be renewed
Applies to each call dispatched and scheduled, including but not limited to those calls wherein coverage is deemed excluded or denied under Your Contract
The Trade Call Fee (TCF)
Please mention 3 limits of liability?
Delays
Model/Serial Number
Obstruct Items
Opened walls/ ceilings
Hazardous Materials
Consequential Damages
Force Majeure
Repairs/Replacements
Commercial equipment
Routine maintenance
Warranty Product
Haul away
Cash Option
Authorized Repair technician
Second Opinion
You will automatically be renew for one year that, your first renewal payment will serve as your authorization for another year, is this true or false?
TRUE
What are the 2 Claim Limits?
Monetary Limit
Time Limit
Mention "The Big 3"
1. Components must be in proper working order during coverage period
2. Located inside the confines of the main foundation of the covered Property
3. Become inoperative due to normal wear and tear
Please explain management Systems Exclusion
Electronic or computerized energy management or lightning and appliance management systems are excluded from Coverage
When the customer can call to place a claim/ for assistance?
24 hours at day, 7 days of the week, 365 days of the year.
Available for existing homeowners who already own their home
DTC ( Direct to Customer)
May be added within the 30 days of the coverage period start date, after which additional optional coverage eligibility is subject to a 30 day waiting period.
Optional Coverage
Please explain Non essential components Exclusion
Items not required for covered Items to function.
Are all brands of bath tubs covered?
Only Whirlpool
Covers AC system, plus 30 additional items not covered by the Premier Plan
Premier Plus Plan
What is the difference between Premium Coverage and Orange Plus?
Premium Coverage has a cap of $500 and Orange Plus has a cap of $600
Please provide 5 examples of non essential components
Clocks
Timers
Racks
Baskets
Lights
Shelves
Meat probe assembles
Rotisseries
Removal buckets
Audio/Visual Components
Internet connectivity devices
Remote control devices
Freezer or dispenser ( not build in)
Lock and key assembles
What are the possible optional coverages?
Premium coverage
Green Plus
Orange Plus
What are the sub divisions for Contract types: seller/buyers and DTC?
Sellers/Buyers: Gold, Platinum and Diamond
DTC: Premier and Premier Plus
What are the 5 item under Kitchen appliances
Microwave (build in)
Dishwasher (build in)
Garbage disposal
Range/Oven/Cooktop
Trash compactor
What are the 6 Exclusions
Management Systems
Non Essential Components
Hazardous substances
Exclude Repairs
Common Systems and Appliances
Building and Zoning ode Requirements/ Violations
Mention 5 General Coverage Provisions
1. During Coverage Period HWA will be responsible to arrange for an authorized technician to provide services for cover systems and components
2. Coverage begins on the coverage period start date, 30 days following initial payment and contract start date
3. Coverage will only apply to included malfunctioning systems and components.
4. Contract will not cover know defects
5. HWA is not an authorized repair technician
6. HWA obligation is to pay for repair or replacement of covered systems or components under this contract is limited to $5000 for covered item or $15 000 in aggregate during contract period