The Standard International
This is the latest lifestyle hotel brand to integrate into the World of Hyatt
What is the Standard International
When booking a STEX, this is when to offer the guest multiple suite options
What is when there is more than one eligible suite upgrade type and they are available, note additional feature besides number/type of beds
This is how to determine if the property is a warm transfer to Resort or Luxury
What is the hotel code shows green (no pop-up is a transfer to Resorts; a pop-up indicates a transfer to Luxury)
This is when we are expected to mention the WOH of app
What is checking on room availability for early check-in
This is how to determine if we can book a hotel-specific gift certificate for a guest
What is a monetary value listed on the certificate (if it's for a free night, the hotel must book it)
This is a second brand under The Standard umbrella based in Texas that will be integrating into the World of Hyatt thru Q3
What is Bunkhouse
This is the WOH tier that still earns 5 Guest of Honor awards annually
What is Lifetime Globalist (HONR awards are now generally milestone awards)
This is where to see if a property allows pets and what info to document regarding the pet
What is the PETS Hotel Info (search or under FEES)
This is when we are required to verify a guest's middle name under GIP
What is when the guest has a first and middle name in the first name field on their account
These are the four sanctioned countries where 17,000 accounts were recently deactivated
What is Cuba, Iran, Syria and North Korea
This is a WOH offer that the Standard International does not participate in
What is Cash + Points
This is how to tell if a guest qualifies for HONR legacy booking process
What is the Tally Promotions tab Guest of Honor Legacy Benefits (expiry date 2/28/2026) (Expert; Legacy Guest of Honor Procedures; Members Eligible for Legacy Guest of Honor)
This is the limitation on Reserve functionality if there is a number in the Alternate Cnf field
What is no confirmation emails will be sent to the guest or caller email addresses
This is when we are required to verify a guest's middle initial
What is never!
This is where we can see the full list of hotels that do not honor STEX
What is hyatt.com; WOH Ts & Cs; Appendix B Award and Program Benefits; Suite Free Night Awards
This is how to see the calendar date a specific Standard property began participation in World of Hyatt
What is Expert: The Standard International; WOH Participation; When did each participating hotel w/in each brand . . .; link to hyatt.com
For someone acting on behalf of a guest (e.g. spouse, assistant), these transaction types are beyond their authorization
What is gifting points/awards (booking someone other than the account owner)
This is the best place to quote the average nightly rate from including fees before taxes on an existing reservation
What is the Revenue tab (instead of the Breakdown tab which shows rates by night)
This is when we are expected to spell back a guest's name or email address
What is when we are capturing it for the first time (not on a WOH of profile)
For modifications made on the date of arrival, this is when we would redirect the guest to speak to the front desk
What is after the guest has checked in
This is how to see which Standard properties do not participate in STEX Suite Upgrades
Check Suite Upgrade tab (STEUPG) in Reserve
This is when we manually issue a hybrid award for a booking w/in 72 hours of arrival
When the hyrbid award includes a Guest of Honor HONR award? (STEX and CLBX are issued automatically)
This is how to easily determine if a CONV booking is a Rooming List or Association Housing requiring us to redirect the guest for changes/cancels
What is the Breakdown tab: Booking Methold field
What are the two scenarios when we are expected to ask the guest their ETA and document the ETA field
What is when the field becomes a required field (if guest does not know yet, enter 0) and when guest request early/late check-in
This is the one WOH expiration date when guests were not notified their points would expire so we are empowered to reinstate all expired points
What is 7/13/2024