Staff Perks
40%
What is the staff discount on services?
Hi _____, welcome to the Hygge.
What is the first thing you should say to a guest walking in the door?
This service cannot be used after any esthetic treatments.
What is the Sauna?
These three types of stone massage Treatments.
The word Hygge is this language.
What is Danish?
In the Cupboards in Room 1
Where are all the backstock of supplies kept. (i.e. paper towels, tissues, toilet paper, foot treatment supplies, etc)
Things to be done during down-time for all staff. (name 4)
What are folding laundry, deep cleaning duties, progress notes, quick clean of bathrooms, restock all rooms, call unconfirmed clients for next day, prep for future appointments, label and stock waters?
The staff that is licensed to give facials or do waxing.
Who is Misty, Brookie and Lacie?
These staff can do lymphatic massage. (Received extra certification)
Who is Amber? Laura is close.
Hygge is willing to reimburse half of the cost of certification (up to $100) for anyone willing to take the course and complete it by May 1, 2024.
Hygge is enjoying the simple things in life. It is being _______ in the moment.
What is present?
Turn in receipts.
What is a great way to get tax relief on your paycheck?
Every client should be offered this. (name 4)
What are robe, socks/slippers, locker, snacks, drink, sauna, enhancements, products, when they want to rebook (not if), opportunity to leave a review?
The length of time a client must wait between microneedling sessions.
What is a least 4 weeks?
Has the right to end a treatment early if circumstances become uncomfortable or unsafe.
Anyone! Including the client. It is the staff's right as well as the client's right.
Things we can do to ensure that the client understands and FEELS Hygge while visiting the spa. (Name 3)
What is Make the client instantaneously feel welcome and wanted. The client feels they are the only important person while visiting. Client is offered cozy robes, socks, etc. The client has all questions answered, not confused or uncomfortable. Spa is quiet and peaceful. Fireplaces and water fountain, air freshener, hygge music all going. Spa is clean and tidy.
10%
What is the discount I can extend to my immediate family (those who live in my same household)?
The last thing the client should hear before walking out the door.
What is "See you on ________" and "Thank You"
Things a client must know and do before getting waxed or sugared. (Name 2 of 3)
What is
Hair must be 1/4 to 1/2 inch in length. (size of a grain of rice)
It is recommended that the client exfoliate the day before getting waxed/sugared.
If concerned about the pain, client can take tylenol 30 mins before appointment.
Enhancements that can be added in and added on to a massage. (Name 4 of 5)
What are Cold Stones, Body Brushing, Light Therapy, Back Renewal, Scalp Treatment,
Hygge is more than a noun, or a verb. It is more like a _______.
What is a feeling?
Free services for employees.
What are Sauna, Light Therapy, any trade as long as it is not during your shift (or unfilled spots last minute)?
Other services that don't meet the 40% criteria are self-served services: you only pay the cost of the product. (i.e. foot detox, parafin wax, scalp treatment, etc)
Should be done and double checked before closing and leaving. (name 5)
What are towel warmers, lights, beds, fireplaces, sauna, air freshener, fountain unplugged, washer delay start, client confirmations for next day, back door pulled shut, plug in mouse, balance till drawer, vacuum all rugs, open sign off?
A massage should not be given to a client after these services. (name 4)
What is Micro-Needling, Microblading, Lash Lift, Lash Extensions or fill, Permanent Makeup, Body Waxing or Sugaring?
Protocols that should be similar in every massage regardless of type of treatment or staff member. (name 4)
What is
Consultation before treatment.
Ensure client is comfortable with temperature, headrest, bolsters, volume, etc.
Inviting client to take deep breaths to deepen relaxation.
At least 3 hot towels. One for back and/or neck. Two for hot towel wrap on feet at the end of massage.
Thank the client. (i.e. trusting you, taking time, coming in, allowing themselves to relax, etc)
Offer client a water and sauna (if not contraindicated).
Discuss treatment plan. YOU are the professional. They won't know what the game plan is unless you explain.
Things YOU can do to add to the Hygge feeling for all to experience. (name 4)
What is
Keep things quiet, including your client.
No distractions while with a client. Full attention and make them feel as if they are the most important person.
Leave your worries and troubles outside in the parking lot.
Arrive on time, or even early if you need a little more Hygge.
Jump in and help wherever needed to lighten someone else's load.
Keep things clean. Including cleaning up after your client.
Keep it professional. Think conversations need to be kept at a minimum, but if talking remember the 80/20 rule.