Parties
*How long does the "Royal" party package have in the party room?
2 hours Full Room access
What is the MOST important that all guest must have upon arrival/entering
Safety Waiver
What are the Hyper Kidz Values (in proper order)?
Safe,Clean,Fun
On average, how long should cleaning a restroom take?
18 minutes
Which package includes Ice-Cream/Popsicles?
Hyperactive
What Packages do NOT get access to the room.
They must do Open Play first
Super,Mega,Colossal
What is the first thing you do as a customer enters?
Say "Welcome to Hyper Kidz!" with a smile
True or False
*Walking in the door when my shift begins means I'm late
True, I should arrive a few minutes early
*Which of the following is a Floor Associate Responsibility?
Clean
Approachable
Resilient
All of the above
All of the above
After Checking In Party Parents at the Front Desk. Where do they go Next?
Party Check-in
A Mega Package Is up to How many kids and how many Pizza's?
Mega is up to 15 Kids and 2 Party Pizzas comes with the Package
How many adults are free per child
and how much do you charge for additional adult
2-adults free per child
additional adult -$6.99
*What are the Kid Zone restrictions?
Children under 48 inches or aged 2-7
Children under the age of 2
Children 3-13
There are no restrictions
Children under 48 inches or aged 2-7
How old do you have to be to enter the Mini Zone?
2 & Under Only
True or False: Bathrooms must be checked every 30mins
True
What does the Guest of Honor Receive from Us as a Gift?
One Day Free Play Pass
True or False: You should say "Does everyone have socks Today?" "We ask remove there Shoes before entering play area."
True: Yes All Guests Participants & Non-Participants are Required to have socks to pass the Gates. NO SHOES
Who is Our Mascot?
Boomerang- Cheetah Cub
True or False: Customers can wear shoes & No socks on the Floor
False: Socks Are Mandatory (unless A Child has a Disorder)
What is our #1 Goal for Successful Hyper Kidz
5 Star Reviews, Testimonial Videos, Customer services, Cleanliness, Fun
Are we Able to upgrade and downgrade Party packages? Why?
Can NOT Downgrade Royals
Can Upgrade & Downgrade (Super,Mega & Colossal)
Who gets a Wristband and What Should Be on wristband?
Everyone Must have a Wristband
Wristbands must have ID number:10500867 or Name of Booker: Jake Peters
Is Outside food Allowed in the Facility
NO
What Should you do if a Child can not find Parent/Guardian ?
Bring them to the Front so we can look up Wristband and locate the child's Parent/Guardian
Are any adults able to drop-off there kids and leave
NO