Fraud Prevention
What is something simple we can do on a daily basis to help prevent fraud?
Educate our customers on the different types of Fraud.
This type of fraud targets seniors.
Elders abuse
This notification is called ________ it allows customers to receive texts and alerts regarding suspicious transactions.
My WSFS Feed
What system do we use when imputing a fraud case?
Centrix's
Fraud dep
What are some clues to listen to when opening a new account?
Do they need a debit card that day?
Are they in hurry?
What is their plan with the account?
Do they plan on sending money out right away?
This type of fraud involves the stealing of Personal information.
Identity theft
This alert code 86975 means _________
Fraud alert for debit card
When ACH fraud has happened on an account, what should be the first step before closing the account?
Add a PND to the account and gather a list of pending transactions.
What is the number to call our Secuity/fraud department.
40007
A good way to prevent cyber fraud is to not _______
Click on links
This type of Fraud involves sending an email to try and get information from people and or businesses.
Phishing
This alert 70169 means _______
A message is waiting to be read on the online banking profile.
Where do we find the transaction that caused somebody's card to listed as warm carded?
CMSe
True or false
Security department is challenging to get a hold of?
True
One way we prevent fraud at the branch is to.
Verify our customers and ask questions.
This type of fraud often uses fake profiles. The scammer tries to develop a relationship in order to ask for money.
Romance Scammers
This alert 20736 means ________
Self-enrolment alert
Where can we find the fraud special handling report?
On our Pville drive it will list the accounts we are monitoring.
Was this a fun recap on Fraud?
your opinion counts please be honest!!!
A tool our customers have access to via the mobile app to prevent fraud is Called ______
Card controls: this allows the customer to set a limit on their card and monitor/receive alerts from atm card transactions.
This type of fraud involves the use of a device that reads card numbers.
Card skimming
True or false..... Will WSFS ask for any personal information over the phone such as passwords and or usernames?
False
True or False after a customer's computer has been compromised, they do not need to provide a receipt to have Online backing active again?
False they need to provide the receipt.
Who is the man to contact in our Fraud Department?
He said and I quote "When I am not in the office nothing seems to get done."
Herb Flores!!!