I Feel For You
Being present in the moment, acknowledging your own feelings and the situation and letting them go is also known as this, a useful emotional regulation strategy.
What is "mindfulness?"
"Customers are the worst! Always right? Ha! More like ALWAYS WRONG!" Saying these words to another coworker would indicate the person is using this emotional regulation technique
What is "social sharing," or "venting"?
This can interfere at almost every point of the communication process, increasing the chance of miscommunication
What is "noise?"
Pat has been asked to move into a nuclear fallout shelter. Becauase it is the only chance of survival, Pat has agreed but the thought of living in a confined space with the same people has left Pat lying awake late into the night and struggling with headaches and gas. The lack of sleep, headache, and gas are all this kind of symptom of stress.
What is "physiological?"
Organizations often try to reduce this in order to decrease employee stress.
What is "uncertainty?"
Surface acting entails pretending to feel differently than one actually does, whereas this requires a person to actually change his/her emotions.
What is deep acting?
This happens when a person expresses an emotion that is different from what they actually feel
What is "emotional dissonance?"
Talking about the events of the with a coworker and commiserating with them about how hard work is serves this communication function
What is "emotional sharing?"
These help to provide balance to demands and help people manage their stress.
What are "resources?"
Obstacles that keep you from reaching your goal are considered to be this kind of stressor.
What are "hindrance" stressors?
If these type of emotions do not match how an individual feels, the emotional labor may be high.
What are displayed emotions?
In a crisis situation, using this emotional regulation strategy could help a person make clear decisions, although it should only be used occasionally.
What is "emotional suppression?"
When trying to persuade people you can try to get them to use either automatic processes or this type of process, which involves critically thinking about the information at hand.
What is "controlled" processing?
Although stress is an unpleasant psychological process, this kind of stress is considered to be good.
Involving employees in decisions is a common way organizations try to manage stress. This strategy can help because it gives employees a sense of this.
What is "control?"
Similar to a technique used in negotiations & conflict management, this emotional regulation technique involves changing how a person perceives an event.
What is "cognitive reappraisal?"
What is "emotional labor?"
Providing evaluations of an employees performance is an example of communication that serves this function
What is "feedback?"
Within organizations, these three factors are common sources of stress
What are "role demands," "task demands," and "interpersonal demands"?
To help you manage your time, you should schedule these types of task first.
What are "hard" or "aversive" tasks?
These types of emotions have been shown to increase ethical behavior
What are "moral emotions?"
These two dimensions combine to make up the circumplex used by researchers to understand emotions
What is "intensity" and "affect (positive vs. negative?"
When formal communication channels are not providing enough facts or data, people might use informal channels to get this, which is a critical function of communication.
What is "information exchange?"
This term is used to describe the process people use when they change behaviors and attitudes in an attempt to gain stability.
What is "allostasis?"
Organizations often put these into place, which can help employees manage stress and can reduce health care costs.
What are "wellness programs?"