IAA
What does IAA stand for?
Insurance Auto Auction
Where can you find your daily files and releases?
Dashboard
What does RPH stand for?
Releases Per Hour (RPH)
What does SLA stand for?
Service Level Agreement
What is a single strand of spaghetti called?
Spaghetto
What does IAA use as their software?
TRIM/ASAP
Where do you find the claim number?
Contacts tab, under owner information
What does LCA stand for?
Life Cycle Audit (LCA)
What is the required percentage of files that must be set for a callback each day?
30%
What is the national animal of Scotland?
Unicorn
What is the complete name of our US Operations Manager?
Ashley Bradley
Where do you put in the charges?
What does TRIM stand for?
Touchpoint Release Interface Management (TRIM)
Give at least 4 KPI's
Releases Per Hour (RPH), Files Per Hour (FPH), Calls Per Hour (CPH), Average Talk Time (ATT), No Gaps between calls over 10 minutes, Life Cycle Audit (LCA), Quality Assurance (QA
How many chambers are in the human heart?
4
What is the QA goal?
90%
What tab contains the adjustor's contact information?
Contacts
What does ARM stand for?
Acknowledge, Respond, Move forward
Give at least 4 SLA's
Wait Releases, Release Problems, Same-Day Callbacks, All Files, Inbounds Calls, Cycle time, Emails
Which animal can be seen on the Porsche logo?
Horse
Who is the client of ECE/TPCC?
IAA
Sent emails must be pasted into TRIM file?
False
What does ACV stand for?
Actual Cash Value
What is our goal for cycle time?
We must aim to get the files released within 1.9 days to meet the Cycle Time SLA.
Which U.S. city is known as the “City of Angels”?
Los Angeles, California