Blue
When do you take an iPad with you?
Every day, no matter which job(s) you're going to.
You get back to the office at the end of your day and realize your flashlight is dead. What do you do?
Plug it in to charge by the iPads, and set a reminder on your phone for before you depart the following day.
What's the first rule in selling?
Always. Always. Always agree.
Can we use a GFCI circuit with our vacuums?
110v Vacuum = YES
220v Vacuum = NO
What do you when you encounter a regular return grill that has been painted or siliconed to the wall?
Let the homeowner know that we will be removing the grill and that it should not have been painted or siliconed over. We will do our best to minimize any paint chipping or damages.
BONUS Ticket: Role Play and pass
Which Core Value does the following statement breach?
"Let's just skip this section so we can get home sooner"
Integrity.
Plug it into the Sprinter to charge overnight (not using the phone mount cable)
What's the best way to word a crawlspace surcharge?
Our crawlspace fee typically ranges from $60-$100, do you mind if I only charge you the minimum today?
How long do you blow a furnace fan for?
When you encounter a return grill that is made of wood/fibreboard and is nailed to the wall, what would you do?
As soon as you find this, go discuss it with the homeowner. We never remove these grills.
Bonus Ticket = Role Play and Pass
How much Diesel does your sprinter need for a full day of driving?
2 bars is plenty. You'll get to Hope and back no problem on 2 bars.
For the 2019 or 2021, it needs to be filled when it reaches half a tank or slightly lower.
At what point do we bring the Jade air purifier into the home?
After doing the walkthrough, your next trip to the Sprinter should be to get the Jade and set it up.
When a client says "Oh, that's expensive", what is their real concern?
You haven't built enough value in what you are selling. Building proper value should make the price sound like a great deal.
Explain how an HRV works?
Transfers the outgoing heat to the incoming air. Fresh air comes into the unit, passes through the core to absorb the warmth from the return air to recirculate the heat back into the home, and exhaust the dirty air outside.
Why don't we put a furnace/cleaning sticker on a patch?
In case the patch gets removed, the sticker is there for a point of contact with the client.
Which zap strap goes on which hose/cord?
Small Black (6")= Dryer Snakes
White (8") = Extension/Power Cords / 25' airline
Medium Black (10") = 50' Airlines and Power Cables
Long Black (12") = 100' Airlines and Power Cables
How high can you reach with the transformer ladder when fully extended (straight)?
21 feet
When selling a dryer vent, what's the most effective wording to ensure the sale?
"When is the last time your dryer vent was cleaned?"
When snaking a dryer vent, how do you know you've reached the end of the line?
We listen for a sound change where the "drill" sound starts to muffle right away, that means we have entered the transition line.
At what point in the cleaning process do you turn off the compressor?
VMAC Compressor = After all work has been completed and the compressor is in standby mode.
Why do we knock instead of ring the doorbell?
Friends knock, strangers ring the doorbell.
When using the power box for a 220v vacuum and the orange light is ON but the vacuum won't turn on, what do you need to check?
1. Check the breaker switch on the power box.
2. Ensure the vacuum has not overheated. If it has, the bottom will need to be removed to reset it after it cools down.
What additional services can you sell on a fire loss restoration job?
If it's not included in the work order, you can sell it. For most fire jobs, this could be:
- Condenser Coil
- Central Vacuum
- Dryer Vent
- Solace Products
How do you turn off the 110v Vacuum?
Slowly turn the dial down over the course of 30 seconds, wait until the red blower wheel stops spinning, and then turn the power switch off. Then free to unplug the power cables.
What do you write in your thank you card?
Something personal and at the end, "thank you again for choosing Modern PURAIR".