Organisation and Environment
Human Resource Management
Finance and Accounts
Marketing
Operations Management
100

A tool used to identify factors of the external environment of a business.

What is STEEPLE analysis?

100

The final part of the HR plan.

What is termination, dismissal and redundancy?

100

The relationship between share capital and loan capital. 

What is gearing?

100

The percentage change in the total market size over a period of time.

What is market growth?

100

A method of production which is focused on quality and affordability, with customised products from standardised options. 

What is batch production?

200

A business form of partnership which has more than 20 members and can be in the form of financial; housing; workers'; producer and consumer.

What is a Cooperative?

200

This element of organisational structure includes verbal, visual and written. 

What is communication?

200

The difference between the break-even level of output and the actual level of output.

What is Margin of Safety?

200

An example of this is changing your marketing strategy to target different consumers in different areas due to beliefs or values. 

What are cultural differences?

200

Kaizen, Just-in-time, kanban and andon are examples of these. 

What are methods of lean production?

300

A tool which is used to show the cause and effect of quality problems. 

What is a fishbone diagram?

300

This model includes self-actualisation, esteem, love/belonging, safety, and basic. 

What is Maslow's Hierarchy of Needs?

300

This shows the records of income and expenditure flows of a business over a given time period. 

What is the profit and loss account?

300

A sub-group of consumers with similar characteristics in a given market. 

What is a market segment?

300

A method of design and manufacturing that focuses on sustainable development, especially recycling.

What is cradle-to-cradle design and manufacturing?

400

A party which provides the stock, fittings, uniforms, training, legal/financial help, advertising and promotions to another party. 

What is a franchisor?

400

This type of culture is short-term and is based around specific problems. 

What is task culture?

400

The measure of profit that remains after deducting all costs from the sales revenue. 

What is Net Profit Margin?

400

An indicator of sales forecasting for identifying the direction of a trend. 

What is a moving average?

400

Improved communications, dismantling of trade barriers, and deregulation of financial markets are examples of this.

What are pull factors?

500

Examples of these include Shareholders, CEO, Senior Managers, Middle Managers, Employees and Unions. 

What is an internal stakeholder?

500

Poor communication, fear, prior experience and insufficient reward are examples of these. 

What are reasons for resistance to change?

500

This is the length of time required for an investment project to pay back its initial cost outlay.

What is Payback Period?

500

Academic journals and Government publications are examples of these. 

What are secondary market research techniques?

500

This relates to an organisation's attempts to put in place procedures with how to deal with a crisis.

What is contingency planning?