What was the date of the last DENIED entitlement?
2/3/2024 (Under Merchant > Business)
What is the phone number for this MID?
682-702-8499 (Found right on the Iboss search window!)
When was this account closed?
6/6/2024 (Could be found on the main Iboss lookup screen but its best to click on the MID to open Iboss to see the status)
What are the 2 negative signals on this MID?
IP address is a proxy
Phone subscriber doesn't match owner name
(Merchant area in IBoss)
When did this customer sign up for Bill Pay?
4/23/2024 (Top Banner!)
Does this business have an active Payroll entitlement?
Yes (Hover over payroll at the top)
What is the date on the oldest related case?
12/20/2019 (Related Cases > Bottom of the list)
What is the closure code on this account?
First party fraud other w/ limited text. (Hover over the Payments section on the top banner - or click on the arrow at the very left of the banner to drop down a bigger view)
What is the current limit on the account?
$170,235.00 (Top Banner - As of 10/12/2024)
How much is the return check fee for this cx?
$10.00 (Entitlements > Scroll down to account level fees)
What is the Visa rate for a keyed transaction?
3.5% (Entitlements > scroll all the way down)
What is the status of the Risk case 15108159274?
Completed. (Correspondences > Only one case!)
What is the last 4 of the Realm ID for this MID?
9741 (On the top banner!)
What is the batch number for the amount of $6805.00?
20240614 (Trans Summary >Trans Search > Payments > Batch > Date Range Last 12 Mo > Control + F)
What is the date on the vendor payment for Kwantais Meeks that was cancelled?
9/17/2024 (Trans Summary > Trans Search > Bill Pay > Scheduled . Trans Status Dropdown - Select Cancelled > Search button)
What is the very last date on the Trans Risk Financial Anomaly Alert + what is the amount held?
9/20/2024 $1772.42 (Activity feed > case history - Control + F is your friend! - or in the search area)
What is the Daily Limit for the instant deposit?
$125k (Instant Deposit on the left)
How many transactions did this MID process in the past 12 months and what was the total of those transactions?
1 - $10519.95 (Transaction Summary > New Merchant Dashboard - As of 10/12/2024)
On what date was the onboarding case closed - resolved for this cx?
9/23/2021 (Related cases > Scroll all the way down)
On case number 15122992977 - what is the return code on that vendor payment?
R03 (Related Cases > Either scroll down and look for the case number or use the search box / Ctrl + F > Click on the case which opens another tab.)
How many days has this cx been a QBO customer?
252+ (Finance & Bank - wait for it to load - under profile section. 252 was as of 10/12/2024)
What is the largest ACH transaction during the month of September 2024?
$5150.00 (Transaction Summary > Transaction Search > Payments > Transactions > Select ACH > Custom date range for the month of Sept > Search)
What was the signup date for the QB Checking?
3/11/2024 (Hover over the QB Checking on the top banner)
How much did the Mac Outlet charge this cx for doing a virus scan on his MacBook?
$99.97 (Correspondences > Click on the only case (9/26/24 > Scroll down and click the image to view the receipt from the Mac Outlet)
When was the last time a ban control was put on this cx?
6 mos ago as of 10/12/2024 (Merchant > Monetary Balance)