Beysik!
OH SHUX
Unsay I-send?
Zindisk
100
Where can we find the Saver's withdrawals?
Ledgers
100
https://admin.ibotta.com/firehouse/offers/1491143
The Saver purchased 4 of the Perfect Bars. How much cash back should the Saver receive based on the offer details?
$2.48 for the purchase of 2 = BOGO with a Redemption Max of 1.
100
This macro is used when we need to ask Savers for pictures of their receipt.
Receipt::Send Us Receipt::Your List
100
When you ask for more info, what should the submission type be?
Pending
200
What do you call the gray bar at the top of every Admin Page?
Navigation Bar
200
You are trying to moderate a Walmart receipt for a a Pantene offer. However, after checking the Customer Specific Offer Page, you can see that the Saver already got the cashback in Walmart Cash. What's your next step?
Check if the Saver has received EAS FTF.
200
Used to reply to Saver's that have used aggressive and/or inappropriate language.
Account::Aggressive Language
200
What are the two types of reply in Zendesk? One is in a white box, one is in a yellow box.
Public Reply and Internal Note
300
Where can we find linked loyalty cards?
Retailer Loyalties (Archive)
300
Is this bonus static or dynamic?
Dynamic
300
Use when you are able to use the quick credit tool for the relevant bonus.
Bonus::Explanation::Able to Credit
300
What should you click if the Saver attached photo of their Driver's license to their email?
D- Does this ticket include Flagged Personal Information?
400
What should we click first before sending the reset password email in Admin?
Remove from blocked lists (AppBoy/Braze)
400
The Saver purchased from an Online Grocery Pickup and Delivery retailer. Are we allowed to upload screenshots of their receipts?
Yes!
400
Use when the Saver is having difficulties scanning barcodes.
Offer::Barcode::Scan Tips
400
Where can you find Merging Suggestions?
Intelligence
500
What are the two Retailers currently under IPN?
Walmart Cash and Dollar General
500
What should we copy and paste when escalating tickets to the Trust Team?
Customer Fraud Moderation Logs
500
Use when Savers write in about an offer that was expired early.
Offer::Explanation::Expired Early
500
If the subject line contains "App Problem Report", what should you click to pull up the receipt in question?
App PR Item