Stages
This stage means the Service Order has been checked into and the tech is on site.
What is In Process?
This TFS President enjoys a good dad joke and wearing Hawaiian shirts on Thursdays. Aloha!
Who is Chris Higgins?
This is required when a technician is unable to complete the inspection or repair.
What is a Return Trip?
Whether or not Telgian monitors a location, it is always the customer's responsibility to do this with their Fire Alarm.
What is place system on test?
Unless their status in teams shows "Out of Office", this person should be sent an IM immediately to report a Walgreens P1.
This stage means the vendor has confirmed receipt of the paperwork and has accepted the service call.
What is Acknowledged?
Russ Leavitt, who frequently visits the Phoenix office and can be seen wearing an eye patch, holds this title.
What is Executive Chairman?
This Wait stage is used when a deficiency repair is created from an inspection.
What is Wait_1?
You should send an email to this address for any general monitoring inquiry (ex: a customer keeps receiving text notifications about their fire alarm panel).
What is tfs.alarms@telgian.com?
This person needs to be contacted when reporting a P1 for a DARK Davita location.
Who is Tanya Thornton?
This stage means the tech has checked out complete for that trip.
What is Paperwork?
The name Telgian is derived from Old English and means this.
What is "to branch out and grow"?
This stage reason code is used when creating an extinguisher deficiency.
What is Quote-Tel?
This will be the Service Object Relation for alarm conversion work orders.
What is Fire Alarm Monitoring?
Home Depot now requires this to be provided when reporting a P1 to Service Channel.
What are pictures?
This Wait stage is used after a tech has been on site before the work has been completed.
What is Wait_2?
Telgian Holdings is made of two main branches - Telgian Fire Safety and TEC, which stands for this.
What is Telgian Engineering & Consulting?
This customer requires all extinguisher work to be completed on the inspection WO.
Who is Albertsons/Safeway?
This customer is who Telgian monitors the most.
Who is Morgan Properties?
The Costco P1 document should be saved as this file type when sending the follow up email to Warehouse Facilities.
What is a PDF?
This stage means paperwork has been sent to the vendor but they have not yet confirmed receipt.
What is Dispatched?
Prior to becoming Telgian, our company was first named this and later named TVA Fire and Life Safety.
What is Tomes and Associates?
A deficiency repair can be created for Home Depot from this type of inspection.
What is 5-year Sprinkler?
If you have programming issues or questions (ex: tech is asking if we received signals to Starlink communicator device), reach out to this person.
What are Event and Event Source?