D365
This work order status means that a partner is currently on site.
What is In Progress?
This customer always requires a quote for any deficiencies deficiencies found on an inspection regardless if the tech can complete them same day.
Who is Nordstrom?
When sourcing partners, we should always call partners with this status first, moving on to Recruit in Process then Restricted Rates.
What is Approved?
This customer is currently the only Telgian customer that uses FmPilot.
Who is Davita?
Send an IM to Lydia Chiappetti to report a P1 for this customer.
Who is Walgreens?
A partner should be on site within 2-3 days under this work order priority.
What is Urgent?
After creating a deficiency repair case, assign the case to this team.
What is the Partner Repair Specialists team?
Go to this tab on the work order to update the partner's rates and needed material.
What is Products/Services?
Update a Service Channel tracking number to this status if we can accept the work order.
What is In Progress/Dispatch Confirmed?
If an inspector reports a P1 for a dark Davita site, send an email to this person.
Who is Tanya Thornton?
You will find the Work Order Priority, Time To Promised date, and related Parent Work Order under this tab.
What is the Settings tab?
This is who to send an email notification to when we receive a deficiency for Albertsons/Safeway.
Who is the customer team?
This is the default amount for repair parts given to a partner for an emergency work order.
What is $100?
Belk, BMW, Albertsons/Safeway, and this other customer use Corrigo as their 3rd party system.
Who is Bank of America?
If an internal inspector reports a P1 for an Albertsons/Safeway in the Southwest division, we must convert the case to this to have the deficiency blind quoted.
What is Opportunity?
The PAS/PRS team is responsible for following up on work orders in Completed/Unconfirmed, Scheduled, and this status/substatus which means a partner has accepted the work order but has not provided a scheduled date.
What is Unscheduled/Accepted?
This IVR Action is used when a tech is checking out with deficiencies.
What is IVR Out Complete Impairment?
Use this booking status to send an Accept/Decline email to a partner.
What is Soft Email?
Dave and Busters uses this as their 3rd party system.
What is Ecotrak?
IBQ reports Target P1 deficiencies to FMOC, while this team reports all other deficiencies.
Who is Compliance?
This is where you will find the customer name on a work order.
What is the Billing Account?
What is Paperwork?
DNU and this other partner status require procurement approval prior to contacting them.
What is Competition?
Davita customers refer to FmPilot as this.
What is Service Insight?
P1s are always listed as this type of deficiency on the Costco priority report document.
What is Critical?