Customer Service
What are the 3 P's of Customer Service?
Pleasant, Presentation, Portioning
What is the small soft serve swirl count?
3
What goes on top?
Whipped cream, cherry, and wafer
BONUS (100): Can a customer sub these out for different toppings?
What is the blend time for a soft serve shake?
25-30 seconds
When should you change gloves?
After money/cleaning
BONUS (100): What can you do to avoid changing your gloves every time you take a customers payment/cash?
What should you do if a customer needs attention?
Stop what you're doing and greet them within 5 seconds
What are the 3 cone types?
Cake, Sugar, Waffle
BONUS (200): How much extra $$ are the sugar and waffle cone?
How many wafers on a large sundae?
2
How many scoops in a hand dipped shake?
3
BONUS (200): How many ounces each?
Where is the allergen info?
Flavor label or binder in manager office
Name two ways to be pleasant.
Smile, make eye contact, speak politely
How do you build a soft serve cone?
Same width as cone, build height
What is the small sundae topping amount?
1 oz
What should you ask if a customer orders an oreo flurry?
Would you like vanilla, chocolate or swirl IC
What are the steps for a nut allergy?
Clean & sanitize EACH item in preparation
Why are consistent portions important?
Control cost and customer consistency
How many ounces is a large cone/cup?
10.5
What are the original banana split flavors?
Chocolate, Vanilla, Strawberry
BONUS (100): Can a customer customize their flavors?
What is the topping amount on a flurry?
2 oz
Can you split a milkshake into 2 cups?
No
BONUS (100): Do we charge extra for chocolate syrup in a vanilla milkshake?
What does presentation mean?
Neat and appealing appearance
BONUS (100): What should you do before sending an ice cream out to a customer?
What should you never do when scooping ice cream into a cone/cup?
Don't press down
How many total ounces of ice cream in a banana split?
9
BONUS (300): How many total ounces (toppings+ice cream?)
What should you make sure your flurry does not have before sending to a customer?
Hole in top of ice cream
What is the MAX flavors per scoop?
Two
BONUS (200): Can you split a 2 scoop into 2 1-scoop cups?