A
Chase is a registered trademark and trading name of?
J.P. Morgan Europe Limited
A _____________ is when you give permission to a company for them to take money from your bank account on an agreed date.
Direct Debit
A manual switch will take a minimum of ___ working days, with the final switching date to be agreed upon by you, Chase, and your old bank.
12
Do we offer International payments?
Sorry, Chase accounts can’t be used to send or receive money internationally yet.
How long will my transaction be pending?
Merchants generally take up to 7 days to tell us a transaction is complete. Sometimes it can take up to 30 days.
Interest is calculated on a ______ basis for all accounts.
Daily
Can I install Chase on another device?
While you can install the app on another device, it's currently not possible to have more than one device registered to use Chase. This means if you do install the app and log in on another device, the app will be unregistered on the old device. While you can continue to switch, please be aware that you will have to go through a new device login journey each time..
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Where to find my card and account details?
Open the app then tap the Chase logo at the top of 'Home'. You'll find your card details under 'See details'
If the customer prefer to send an email to get a support, what is the email address we can provide?
ChaseSupportUK@chase.com
You must be a _______ tax resident to open an account with Chase.
UK
We can accept CHAPS or Swift payments? YES OR NO?
NO.
What's the address for setting up BACS payments or Direct Debits?
Chase UK
25 Bank Street
London E14 5JP
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Opening an account with Chase UK is free of charge? YES or NO?
YES
Do we charge fees for spending and withdrawing money abroad?
No fees applied by us for spending or withdrawing money abroad.
Please note that some local and international ATM operators may charge their own withdrawal fees.
What are the valid photo IDs we accept to open a Chase account?
We'll accept any of the following:
You won't earn cashback on Direct Debits. TRUE OR FALSE?
TRUE - as they're not debit card spending
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Can we accept any driving licenses that have had their expiration date extended due to Covid-19?
We're unable to accept any driving licenses that have had their expiration date extended due to Covid-19. The expiry date printed on their IDs must be a date in the future.
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Once the balance across all saver accounts reaches £250,000. Customer won't be able to pay in any more, but will still earn interest? TRUE OR FALSE?
TRUE
What if the customer get a new phone?
Customer need to install the app on the new device and once they are successfully logged in it will unregister their old one.
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Customer can have up to ______ saver accounts with us at any one time?
10
Can customer opt out of cashback? YES and HOW?
YES. If customer don't want to receive cashback, they can opt out of rewards in the app.
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What is Chase Financial Services Register number?
Financial Services Register number is 124579
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Why do transactions in my app appear in a different order on my statement?
Transactions are shown in the app in the order in which you made the payments. These transactions are pending and are only marked as complete when the merchant tells us the transaction is completed. On your statement we use this date. This means that you might notice some payments you made in August, for example, that appear in the September statement.
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Is there anything that customer won't earn cashback on?
Yes. There are a few exceptions.
For example, customer won’t earn cashback when they use their debit card to pay for items in antique shops, estate agent fees, or for gambling and betting.
If the customer don't have the app to hand, or don't yet bank with us. What's the direct number to call within UK and from abroad?
0800 376 3333 within the UK, or +44 203 493 0829 from abroad.