A
If your card is lost, stolen or damaged, you can easily__________________ it in the app . You can also freeze or replace your card details if you're worried someone you don't trust has got hold of them.
freeze or replace it in the app
Can we open a Joint account/s?
Sorry, we don’t currently offer joint accounts.
A manual switch will take a minimum of ____days?
12
Can we receive international payments or CHAPS payments? TRUE OR FALSE AND WHY?
TRUE
Can we accept CHAPS or Swift payments? TRUE OR FALSE
FALSE
What is the Financial Services Register number of Chase UK?
124579
How long will my transaction be pending?
Merchants generally take up to 7 days to tell us a transaction is complete. Sometimes it can take up to 30 days to complete, for example hotels or car hire. Then the money will either go to the merchant or be returned to your account.
Apple Pay and Google Pay will still work if you freeze your card and/or card details? TRUE OR FALSE
TRUE
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How much is the daily limit that you can move from your Chase account to another UK bank account?
This is normally £25,000 but you can find details in the Spending limits section of the Chase app (under Profile).
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How do I find documents that Chase have issued to me?
Follow the steps above, 'Documents' sits under 'Statements'
Do we accept Cash or Check deposits?
Sorry, we don’t accept cash or checks at the moment.
When can I get my statement?
You'll get a new statement on the 2nd of each month, or when you close an account. When you view a statement, you'll also have the option to download it as a PDF.
Can I earn cashback on Direct Debits?
You won't earn cashback on Direct Debits as they're not debit card spending.
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You can have up to _____ saver accounts with us at any one time.
10
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Where can I find my account details?
You'll find all your accounts on 'Home'. Tap the 3 dots next to the account name to see your account details on the sheet that appears. Then tap 'Get account details' to easily share or copy them.
You can tap the account name on 'Home' to see your account. You'll find your account number and sort code at the top of this page too.
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How long will it take for a refund to show up on my account?
This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
You can withdraw up to ______ a day from cash machines (whether in the UK or abroad)
£500
Can I open a Chase current account for free?
Yes, we won't charge you for opening an account.
Once your balance across any Chase saver accounts reaches £250,000 you won't be able to pay in any more? TRUE OR FALSE
TRUE
Can I use my Chase card to fund cryptocurrency exchanges?
Yes.
Can I still request a copy of my statement if I'm no longer a Chase customer?
Yes.
If you are no longer a Chase customer, you can contact us to request copies of your old statements up to six years after they were generated.
What are the alternative accessible formats for statements, legal documents, and e-letters?
These are available in braille, large print, audio and coloured paper.
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What's the address when setting up a new BACS payment?
Chase UK
25 Bank Street
London E14 5JP
Can I make a cash withdrawal abroad without my numberless card?
Yes, if you have Apple Pay or Google Pay, in some countries they have contactless ATMs. You will be able to make cash withdrawals in the normal way by tapping your mobile device. If you are asked to enter a PIN, use your normal card PIN.
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When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
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