Business Admin
How can you reassure difficult customers?
A. Offer to let them speak to your manager.
B. Let them have what they want.
C. Carefully explain why they're wrong.
D. Show that you're on their side.
D. Show that you're on their side.
You are more likely to persuade others to take action if you
A. overstate the benefits.
B. use illogical reasoning.
C. provide supporting facts.
D. conceal your credibility.
C. provide supporting facts.
Which of the following is most likely to have a negative impact on a beach destination's economy:
A. Hotel and restaurant construction
B. Occasional airline delays
C. Fluctuations in gasoline prices
D. Floods and severe storm damage
D. Floods and severe storm damage
To have successful collaborative partnerships in the workplace, it is important for employees to
A. limit communication.
B. establish trust.
C. avoid conflict.
D. support all ideas.
B. establish trust.
A snack-food company donates energy bars to runners who are participating in a race to raise money for cancer research. The business is engaging in a(n)
A. advertising campaign to improve investor relations.
B. media blitz to exhibit social responsibility.
C. selling activity to support its image.
D. public-relations activity for a charitable cause.
D. public-relations activity for a charitable cause.
In a consensus-building group, the facilitator is the person who
A. takes notes.
B. is in charge of the group.
C. keeps the discussion on track.
D. makes sure everyone has equal time to speak.
C. keeps the discussion on track.
What information should a business provide its suppliers to ensure that products will be available to meet demand?
A. Cash-flow analysis
B. Annual report
C. Sales forecast
D. Media schedule
C. Sales forecast
Noreen, a human resources manager, wants to find applicants for several job openings at her company. She attends job fairs, places ads online, and partners with an outside employment agency. This aspect of staffing is known as
A. onboarding activities.
B. interviewing.
C. orientation.
D. recruitment.
D. recruitment.
Which of the following is a limitation that businesses face with their internal risk-control activities:
A. Economic conditions
B. Market dynamics
C. Trade agreements
D. Human judgment
D. Human judgment
Lauren is looking for a new job, so she attends as many networking fairs as she can. Since she often meets new people, she has prepared a 30-second speech that describes her qualifications, her skills, and her background. This short personal description is Lauren's
A. job hunting speech.
B. personal brand speech.
C. networking pitch.
D. elevator pitch.
D. elevator pitch.
Michael is a financial manager at his company. He needs to decide which project the company should invest in, so he estimates each potential project's value to the business. What process is Michael using?
A. Working capital management
B. Capital budgeting
C. Capital structure
D. The cash conversion cycle
B. Capital budgeting
What is the primary goal of viral marketing?
A. Staging
B. Sharing
C. Managing
D. Manipulating
B. Sharing
Morgan received an e-mail that claimed to be from her credit-card company. The e-mail said that her account would be cancelled immediately if she didn't follow a link and enter her credit card and social security numbers. After Morgan did so, she found out that the e-mail wasn't actually from her credit-card company. Instead, it was a scam designed to steal her personal information. Morgan was a victim of
A. phishing.
B. baiting.
C. skimming.
D. hacking.
A. phishing.
Samantha agrees to buy a bicycle from Tony for $225. This is an example of a(n)
A. unilateral contract.
B. bilateral contract.
C. renegotiated agreement.
D. nonverbal agreement.
B. bilateral contract.
Coordinating business activities is an important aspect of the organizing function of management because it
A. defines the company's mission statement.
B. enables the business to prepare precise forecasts.
C. establishes clear relationships among the company's resources.
D. ensures that the employees understand all the business's activities.
C. establishes clear relationships among the company's resources.
How do unions benefit businesses?
A. Unions can help businesses save time by recruiting employees.
B. Unionized companies pay higher wages.
C. Unions sometimes take control of personnel matters such as promotions.
D. Unions give employees more bargaining power.
A. Unions can help businesses save time by recruiting employees.
When developing a request for quotation (RFQ) for prospective vendors, a business should always include
A. statistics and a checklist.
B. prices and a purchase order.
C. guidelines and discounts.
D. specifications and deadlines.
D. specifications and deadlines.
Janelle owns a fast-food restaurant that is part of a larger chain of restaurants. She paid an initial fee to the owner of the chain when she opened the restaurant. She also has to pay a royalty fee to the parent company based on a percentage of her profits. Janelle is a
A. franchisor.
B. franchisee.
C. licensor.
D. licensee.
B. franchisee.
Geraldo, who is considering whether or not to invest in Coffee Dreams, Inc., is studying information about the company on a stock table. One piece of data that he is interested in reviewing is the difference between the stock's closing price and the previous day's closing price. Geraldo should review the
A. ticker symbol.
B. net change.
C. price-earnings ratio.
D. 52-week high and low.
C. price-earnings ratio.
You're trying to decide which college to attend. What type of decision are you making?
A. Routine
B. Limited
C. Extensive
D. Problematic
C. Extensive
Rob was planning to go on a cruise. However, when prices went up significantly, he decided to delay his trip. This is an example of what type of demand?
A. Necessary
B. Inelastic
C. Utility
D. Elastic
D. Elastic
When using the systematic random sampling method, marketers must determine the
A. skip interval.
B. stratum.
C. cluster.
D. quota gap.
A. skip interval. **
The name of a well-known company appears on the hood of a racecar in a video game. This is an example of
A. videotainment.
B. adverfeeding.
C. advergaming.
D. gamecasting.
C. advergaming.
A manufacturer has more workers on hand to perform production activities than it does production equipment. What economic principle does this exemplify?
A. Law of minimal utility
B. Law of diminishing returns
C. Economies of scale
D. Economies of scoring
B. Law of diminishing returns
Lower premiums and the ability to control the claims process are advantages of
A. captive insurance companies.
B. traditional liability insurance policies.
C. standard insurance companies.
D. reinsurance carriers.
D. reinsurance carriers.