Service Desk Quarterback
MSP stands for this.
What is Managed Service Provider
I don't have enough IT staff to provide support 24x7 to the hotels
What is 24x7 Managed Service Desk
These types of hotels are priced per room.
What is Select Service
Datto, Axient, Barracuda and Acronis are examples of what type of service?
What is managed back up services
What is Crowdstrike/S1
Device that manages an end users workstation
What is an RMM tool
All the projects are starting at once and I dont have the man power to implement all of them
What is Professional Services
These types of hotels are priced per device
What is a Full Service Hotel
UPS, Switches and routers are monitored 24x7 by this service offered at C5
What is Managed Network Services
EDR stands for this.
What is Endpoint Protection and Response
Process by which a managed device gets updated
What is Patching
I don't know what systems, applications and the overall network at my properties
What is Site Survey
These 3 services are offered a la carte that directly support workstations and servers.
What is RMM, Patching and Antivirus
I need this information to price Data Back up Services
What is the total data storage size
Cloud 5 supports these types of Firewalls. Name 2
What is Fortinet, Palo Alto, Meraki and Whatguard
The Cloud 5 Service Desk uses this ticketing system to support its clients.
What is ServiceNow
I am worried I don't have enough protection on my network and need some help.
What is C5 Network Security Services
This is a one time fee included in Managed Service desk.
What is onboarding?
This is the system C5 uses to monitor and manage switches
What is Solar Winds
This Cloud5 service trains hotel employees how to avoid cybersecurity threats through social engineering and email phishing.
For an extra 200 points name the software that Cloud5 has selected.
What is Security Awareness Training KnowB4
Name 2 competitors in Hospitality that offer MSP services
Who is Centrada, M7, Lefconn, TekConsierge
I have so many vendors/partners supporting all of my different systems.
What is C5's MSP bundle offering
The three pieces of information needed in order to provide a proposal for MSP -
What is number of rooms, workstations and servers.
Disaster recovery is included in what C5 service offering
What is Data Back up
SIEM stands for ..............
Security Information Event Management