STAR Expectations
Where you clock in/out for lunch
What is the Green Room?
New attraction this year - everyone must have a ticket to ride
What is the Christmas Carousel?
Where you hand out milk & cookies
What is Mrs. Claus attendant?
A guest arrives ready to pay with cash
What is a cashless policy?
An order we do NOT touch
What is a third-party ticket (aka Groupon)?
Where your cell phone is while you are working
What is not visible?
The two attractions that offer unlimited participation all day long
What is Snow Flow Mountain and the Christmas Carousel?
Where you scan tickets at the entrance to ice!
What is Ticket Taker?
Locations of rideshare pickup/dropoff
What is next to the hotel entrance and next to the convention center garage/bus loop?
A guest wants their parking validated
What is - I apologize but unfortunately we do not offer parking validation during the holiday season?
color of your shoes, socks and pants
What is black?
You must be 42 inches to participate
What is Snow Flow Mountain?
This position will direct guests on where to enter Alpine Village, where Cirque is located and hand out Scavenger Hunt Prizes
What is Hall Greeter?
Location of the POMP, SNOW, & CIRQUEumstance show
What is down the hallway to the escalator, up the escalator, turn left to cross the bridge and then go straight?
A guest says they purchased a Gingerbread Man kit but their kids want to do the house now
What is - exchange the ticket for a house, let the guest know the price difference, and make sure to take payment?
Chew gum or eat food at your position
What is not allowed in guest view?
Located off the Arcade
What is the Naughty or Nice Escape Room?
What happens when a guest says they bought too many Scavenger Hunts
What is offer to exchange for another activity?
Number to call if you are not coming to work
What is the Guest Services MOD phone?
The attractions where you purchase based on the number of items, not the number of attendees
Helps guests with ticket and attraction questions
What is Guest Services Attendant (box office)?