Soothes the Soul
What are the pool hours?
The pool is open from 9:00 AM to 9:00 PM.
What time does Shimmers Bistro open in the morning?
Shimmers opens at 7:00 AM.
What are the check-in and check-out times for our guest rooms?
Check-in is at 3:00PM and check-out is at 10:00AM.
Do we provide cots or rollaway beds?
We do not, but our guests can rent and have them delivered from Stone Harbor Beach and Crib Rental.
How many cars can a guest park in our lot?
One. If they have an additional vehicle, there is free local street parking or our valet team is happy to assist. (if you give them a $20)
Do we offer towels at the pool and beach?
Yes and no. We offer smaller dry-off towels at our pool. We do not offer large beach towels, but our guests are able to use the smaller towels from the pool at the beach.
What time does the Avalon Brew Pub STOP serving breakfast?
Avalon Brew Pub stops serving breakfast at 11:00 AM.
Do we have a fitness center? If so, where is it located?
Yes! It is on the ground floor of the West Wing, next to the entryway to the garage.
Do the pillows and/or comforters have feathers in the rooms?
They do not!
What is the fee for valet parking?
$15 (unless you give them a $20)
Do we offer beach chairs and umbrellas on the beach? If so, how many per room?
Yes! One umbrella and two lounge chairs per room, plus one chair per per person in the room.
Can guests bring their own food and drinks into the pool area?
Our pool area is a branch of our restaurants. We do ask guests not to bring coolers or outside food. Our servers would be happy to be at their service.
Do all of our rooms have kitchenettes?
They do not. Only our room names that end with STUDIO or SUITE have kitchenettes.
Are we pet friendly?
We love our pets, but unfortunately we cannot accommodate them. Service DOGS are welcome.
What time does the shuttle service start/end?
Shuttle service is available from 8:00 AM until 10:00 PM, 11:00 PM on weekends (unless you give them a $20).
Do we have a rinse-off station? If so, where is it?
Yes! We have a rinse-off station at the entrance to the Sandbar from the hotel, located near our pool and pool bar.
Can a guest do a room charge from a Windrift restaurant?
Yes, they can! The guest will need to provide a last name, room number, and make sure their server knows that are guests of ICONA Avalon.
Do we sell our room amenities (pillows, comforters, robes, etc)?
Yes. Guests should inquire at the front desk for availability and pricing.
Where are the lost and found items located?
At the Front Desk!
Where does the shuttle service take you?
Downtown to 96th Street in Stone Harbor and to 30th Street in Avalon (unless you give them a $20).
Can our guests here at ICONA Avalon use the pool at the Windrift?
No. Only registered guests of the Windrift may use their pool for insurance reasons.
How can a guest make a reservation for The Sandbar?
You don't. It is first come first serve.
Can a guest use their beach tags after they check out?
They can! There is a charge of $35 per tag left on their folio until they are returned.
Where are all 5 public restrooms located?
They are: Lobby, Outside of Aloha, Ground Floor East Exit to Pool, Avalon Brew Pub, The Sandbar
How does the electric car charger work?
Valet is to assist all guests. The charger just plugs into the car; once complete, valet will then move it to a regular parking spot (unless you give them a $20).