Miscellaneous Left
In which of the following scenarios can you file a claim as "Report Purposes Only" (RPO)? Select all that apply.
A. Policyholder hit a curb and does not carry collision/rental.
B. Policyholder was rear-ended by claimant and policyholder plans to file with adverse carrier.
C. Policyholder reports a theft claim but does not carry comprehensive coverage.
D. Policyholder reports a single vehicle claim, but the policy has been canceled for 12 days.
A. Policyholder hit a curb and does not carry collision/rental.
B. Policyholder was rear-ended by claimant and policyholder plans to file with adverse carrier.
C. Policyholder reports a theft claim but does not carry comprehensive coverage.
Miranda is working an "Internet Upload" queue activity. It is a copy of the rental agreement uploaded by the insured for the coverage issue. What should she do next?
A. Leave the document in the liability inbox with its original title.
B. Review the document then delete it once finished.
C. Rename the document and move it to the correct folder, then determine if coverage can be resolved.
D. None of the above.
C. Rename the document and move it to the correct folder, then determine if coverage can be resolved.
During an FNOL, a claimant reports that the insured rear-ended their vehicle. You would set liability as ‘At Fault-Policyholder Rear-Ended Claimant’ at 100%. True or false?
False
What does the Subrogation Review Team (SRT) do?
A. Evaluate vehicle damages for our insured's vehicle in claims with no CCs.
B. Determine if coverage is good for our claim.
C. Evaluate demands submitted through the demand summary tab by claims adjusters for review.
D. Determine if adverse carriers are members of Arbitration Forums.
C. Evaluate demands submitted through the demand summary tab by claims adjusters for review.
Which of the following are considered an "act of nature" type loss?
A. Flood
B. Wild Fire
C. An A/C unit fell from a building window and landed on our insured's parked vehicle.
D. All of the above.
D. All of the above.
A rental company is calling to report a claim. What would you do?
A. Take the loss report.
B. Advise them to file the claim on geico.com/b2b
C. Tell them to send us notice of a claim by mail and provide GEICO’s mailing address.
D. Tell them we don't pay for rental claims.
B. Advise them to file the claim on geico.com/b2b
Which of the following statements is not an accurate representation of what the coverage pays for?
A. Comprehensive: covers all types of losses.
B. Rental Reimbursement: covers a rental for the insured while their car is undergoing accident related repairs.
C. Mechanical Breakdown: offered on newer vehicles to cover the cost of parts that suffer wear and tear.
D. Emergency Road Service: covers services like tows and battery jumps.
A. Comprehensive: covers all types of losses.
You receive a call. The insured says "I just got off the phone with another adjuster who said I was at-fault for 80% of the damage, but they didn't tell me why." How should you respond?
A. "Just a second, let me try to get that adjuster on the line to help explain the decision to you.”
B. "That's clearly wrong. I'm going to say you're not responsible. Does that sound ok?"
C. "I've reviewed the claim. Based off our investigation, we determined that your driver failed to yield the right of way and did not maintain a proper lookout. Based on these details, we will be accepting 80% responsibility for this loss."
D. "I understand why you'd be upset, I'm sure my supervisor can advise on this, let me get them on the line."
C. "I've reviewed the claim. Based off our investigation, we determined that your driver failed to yield the right of way and did not maintain a proper lookout. Based on these details, we will be accepting 80% responsibility for this loss."
True or false. If a vehicle is at a tow yard, you must queue the tow.
True
If an interested party would like a friend to handle a claim on their behalf, you should add that person as a/an ____________.
A. Interested Party
B. Associated Party
C. Related Contact
D. Attorney
C. Related Contact
_________________ insurance is when multiple carriers/policies may apply for the same party in one accident.
A. Coconut
B. Concurrent
C. Convent
D. Convenient
B. Concurrent
What is needed to resolve a CC99? Select all that apply.
A. Verification of the date of loss.
B. Verification of the location of loss.
C. Verification of the payment in peak/edge.
D. You must say the name of the coverage condition backwards under a full moon.
A. Verification of the date of loss.
C. Verification of the payment in peak/edge.
What does the ‘view recommendations’ button in ClaimIQ do?
A. It makes the choice for what liability will be.
B. It provides you with a recommended range for liability based off the duty breaches you updated for the parties involved.
C. It resolves coverage.
D. It grants you one wish (except for wishing for more wishes).
B. It provides you with a recommended range for liability based off the duty breaches you updated for the parties involved.
What information does the Payment Recovery Unit (PRU) require prior to assignment if the claimant is confirmed to be uninsured.
A. Claimant’s vehicle VIN.
B. Denial of coverage letter from the adverse carrier.
C. Claimant’s address/phone number.
D. An affidavit signed by the claimant confirming no coverage.
C. Claimant’s address/phone number.
The wind blowing an unmanned shopping cart into a parked car is a ___________ loss.
A. Uninsured Motorist
B. Collision
C. Comprehensive
D. None of the above.
C. Comprehensive
What does telematics data do? Select all that apply.
A. It keeps track of credit/debit card information for policyholders to make payment seamless and easy.
B. Tracks what television our customers watch.
C. Detects if insureds may have been involved in an accident.
D. It can be used to verify information about a loss such as location and date of incident (but not payments).
C. Detects if insureds may have been involved in an accident.
D. It can be used to verify information about a loss such as location and date of incident (but not payments).
Which of the following claims will require a PORS and CANS?
A. Policyholder was using their vehicle for rideshare at the time of loss.
B. Policyholder was driving an unlisted vehicle at the time of the accident.
C. Policyholder’s policy canceled for non-payment of premium.
D. Policyholder never paid the purchase price of their policy, so the policy never started.
C. Policyholder’s policy canceled for non-payment of premium.
Mindy’s parked car was hit by a GEICO and Allstate insured. She lives in a several state. GEICO is 40% at-fault and Allstate is 60% at-fault. How much would GEICO owe Mindy?
A. 40%
B. 0%
C. 100%
D. 60%
A. 40%
Why do we issue two-party checks?
A. To make the payment cashing process inconvenient.
B. For tax reporting purposes.
C. To protect the lienholder's interest in the vehicle.
D. None of the above.
C. To protect the lienholder's interest in the vehicle.
The insured tells us they were exiting their car when the wind blew their door out of their hand and hit the claimant vehicle. Would we pay claimant? Would this be comprehensive or collision?
A. Yes: collision. The two vehicles impacted each other, and policyholder had control of their vehicle (hand on the door).
B. No: wind would be comprehensive and this is unavoidable.
C. Yes: comprehensive. We would pay for claimant.
D. No: collision. We would be non-fault since claimant shouldn't have parked so close.
A. Yes: collision. The two vehicles impacted each other, and policyholder had control of their vehicle (hand on the door).
Which of the following is considered "occupying" the vehicle? Select all that apply.
A. Clarissa is sitting in the driver seat.
B. Thomas is walking around the car.
C. Sam is leaning on the hood.
D. Dorothy is getting out of the car.
E. Jake is getting into the car.
A. Clarissa is sitting in the driver seat.
C. Sam is leaning on the hood.
D. Dorothy is getting out of the car.
E. Jake is getting into the car.
For which of the following coverage condition codes would a UE119 be needed?
A. CC34: Policy cancelled on or before loss date.
B. CC33: Change made on policy effective before date of loss.
C. CC99: Loss within 55 days of new policy.
D. CC50: Named driver exclusion.
D. CC50: Named driver exclusion.
During the FNOL insured stated they were merging into the center lane from the left lane while claimant was also merging into the center lane from the right lane at the same time. Who is responsible for this loss?
A. The insured since they failed to maintain a proper lookout while changing lanes.
B. The claimant failed to maintain a proper lookout while changing lanes.
C. Both parties are equally at-fault.
D. Liability should be set to ‘Fault Unknown’ until we can speak with the other party to confirm details.
D. Liability should be set to ‘Fault Unknown’ until we can speak with the other party to confirm details.
Why would a payment be issued as a two-party check?
A. The lienholder is part owner of the vehicle, and their interest must be protected.
B. The finance company requires it.
C. To protect GEICO from any fraud attempts by the payee.
D. To protect the customer from fraudulently cashing a bad check.
A. The lienholder is part owner of the vehicle, and their interest must be protected.
What letter needs to be sent to notify interested parties that GEICO is investigating coverage?
A. Denial of coverage
B. Reservation of rights
C. Advisement of coverage
D. Affidavit of coverage
B. Reservation of rights