Show:
QUEUE
Rental
Comp
Coverage/Liability
Penny
100

This activity generates when a previous adjuster has selected this button on the Claim Navigator page. Typically this is because they were unable make contact attempts with one or more parties due to it being outside contact hours or because the claim is a Multiple GEICO claim that was just assigned to separate teams and they were working the cross-file claim and unable to work this claim as well.

TIP Needed

100

1. Coverage is provided for ________ 

2. The customer is responsible for _____ incurred while in the rental vehicle. 

3. The rental company typically places a hold on the customer's credit card. GEICO does not cover a _____ if one is required.  

4. The customer's coverage will usually cover the rental vehicle; therefore, GEICO typically does not provide _______ for the rental vehicle.  

5. Advise the customer to bring their ______ for identification purposes. 

1. reasonable repair time

2. gas and mileage 

3. deposit

4. additional insurance

5. driver's license

100

In cases where trees have fallen onto the insured’s vehicle, ____________ before we can set up a tow or AD assignment.

the trees will need to be removed

100
When is a recorded liability interview recorded?

intersections, backing, lane changes

100

What university did Penny go to?

University of Florida (Go gators!)

200

This activity generates when Connect is running for an IP and communication is due. When you pull this activity from Get Next it will automatically open an Outbound Call pop up for each party that needs a call or follow up in the claim according to Connect.

Call/Follow-up Required

200

An optional coverage offered by rental car agencies. It is designed to reduce or eliminate the amount the renter must pay if the rental car is damaged. While it is not insurance, it acts as a waiver of the rental company's right to charge the renter for damage to the vehicle. For insured individuals, their own comprehensive and collision coverage typically extends to rental cars, making the purchase of a ____ optional. However, for claimants without first-party coverage, GEICO may cover the ____ under certain conditions, except in states like Colorado and New York.

CDW - Collision Damage Waiver

200

How can you confirm the date and time of loss?

third party (claimant)/independent witness, police report, 911 dispatch, tow bills, tow company dispatch, physical damage adjuster inspection, telematics, previous insurer, video

200

When was Penny's hire date?

5-27-25

300

This activity generates when a customer selects 'Send a Message' to send a freeform message to their adjuster through the GEICO mobile app or website

Internet Inquiry Received

300

Can we reimbursement rideshare under rental reimbursement?

Yes

  1. Open rental reimbursement coverage (if not already open)
  2. Request customers submit receipts/proof of rideshare cost incurred with rideshare
  3. Ask questions to understand why customer used rideshare
    1. Examples of questions to ask:
      1. Where were you going to/coming from in rideshare vehicle?
      2. Why did you use rideshare as a vehicle replacement?
  4. Once receipts/proof of rideshare cost incurred are received, adjuster should review to determine if cost is reasonable and necessary.
    1. If cost and reason for using rideshare is reasonable, review with supervisor first. Supervisor must note file they reviewed and approve. Adjuster can issue reimbursement payment.
    2. If cost and/or reason for using rideshare is unclear or unreasonable, follow up with customer. Inform why cost cannot be reimbursed and if information missing, what customer can send in to support their claim.  
300

Adjusters may still seek help from ________ for the following situations

  • Any non-auto policies
  • RV and trailer endorsements on an auto policy
  • Certified copies of policies and option forms
  • Inspections and customizations
Underwriting
300

Where is Penny from?

Hollywood, FL (Broward County also accepted)

400

Process for handling the activity that generates when A/C disposition status is incomplete and needs to be updated.

Adverse Carrier Follow-up Required

400

Factors for Approval:

  1. PD Limits 
  2. Claimant Vehicle - We need to know current vehicle to determine comparable size.
  3. Is there a legitimate reason for needing one? (Ex: Needs truck for work and they drive a truck, needs a more premium car due to business needs as a realtor, etc.)

Rental Upgrade - Claimant

500

This activity generates when we receive a medical bill for a person who would be covered by PIP/Medpay but ATLAS was unable to associate the bill to the claim automatically for some reason. This is usually due to some information in the bill not matching the information on the claim.

FPM Cannot Process Bill

500

ICS associates are authorized to ________ for 24 hours during the week or through the weekend if the below criteria is met:

  1. The customer is requesting a ________.
  2. The associate has placed an unanswered call to the Physical Damage adjuster (PD adjuster), the PD supervisor, and the PD manager and documented these 3 attempts in Notes.
  3. The _____ will not breach coverage limits.

Rental extension