Order to Cash
Which team helps ICS win the client's business?
What is Business Development Team?
How long do we have to report and AE/PC
What is 24 hours?
The name of the form sent to the DC once a order is confirmed
What is a Pick List
What are the letters used to indicate a training document in Pilgrim?
What is a TRN?
What 2 types of customers does ICS have?
What is Internal and External customers
Who coordinates services across all functional departments at ICS
What is a AM?
What is an excessive and dangerous dose of a drug?
What is an overdose?
What is Pick, Pack and Ship?
What is the name of the tab where you can search for Documents in Pilgrim
What is Document Repository?
What percentage of people quit doing business with a company because of a bad customer service experience?
What is 86%
What is the name of the group that handles the Account Set UP?
What is SIG or CDC?
Where do we find instructions on how to report a AE/PC
What is a Program Overview Document?
What is MOT?
What is mode of transportation?
Where do you go to sign off on Pilgrim documents assigned to you?
What is Certification Signoff?
When dealing with an abusive caller there are 2 things you should not do.?
1.Immediately offer escalation to avoid the conversation
2. Disconnect the call
What 4 types of payments are accepted by ICS?
What is a check, credit card , EFT and wire?
Patient received medication however, the container was hard to open. After taking the dose the patient began to feel sick. Is this a AE/PC/Both
What is a AE and Product Complaint?
What is a Packing Slip?
What does SOP mean?
What is a Statement of Work?
What is the cycle of a call?
What is Set the Stage, Greet the Customer, Assist the Customer, Close the experience?
What is the name of the ERP system for 3PL? Title?
What is XT? What is Mingle?
Our client is required to report an AE or PC to whom?
What is the Food and Drug Administration?
What is a Purchase Order?
How many revisions have been completed on this document TRN-000844(000)
What is zero?
When transferring a call there are 5 steps you should complete. Name any three.
What is inform the customer, ask permission, provide call back info, inform the receiver, transfer the call?