Which Department
Insured calls in to report a claim and states "I hit a pedestrian". Who would handle this claim?
What is Casualty?
Your call comes in unverified (a FAIL in AWS) with no notes on the purpose of the call. This is how you would greet the caller.
What is "Thank you for calling GEICO Claims. My name is <name>, who do I have the pleasure of speaking with today?"
Bonus 100 points: after they give their name, "and how can I assist you today?" or "I'll be happy to help you with restating why they calling"
I've worked my file to completion, finished my note, and I'm all done. I am ready for my next call. What is my AWS phone status?
In which tab where we can update liability?
What is Claim details?
Our insured Ms. Pierce, told you "You'll be hearing from my lawyer!". What would we mark as her Contact Status under "Parties Involved"?
What is Contact Attorney?
Insured called in and states " "I hit a pothole, and I need to repair my car. I'll also need a rental while my car is in the shop" Who handles this claim?
What is ICS?
What is a recorded interview?
Insured reports "I hit a guardrail and now I'm stuck on the side of the freeway." What option do we select have the FNOL shorten up the filing process to get us to dispatching a tow truck to their location?
What is urgent tow?
In which tab we can see if a claim has been referred to SIU?
What is referrals?
Bonus 200 for SIU sub bullet
What is step one when handling a "LOR - Letter of Representation Added" activity?
What is add the attorney as an Associated Party?
Insured called in and tell you "I hit a deer", but then sends in photos showing yellow flecks of concrete on the passenger headlight of their vehicle. Who would handle finding out the real story of the damages?
What is SIU?
"Bye, Jen!" The customer disconnects the line halfway through working Auto-Play. This is the next step in your process
(Will be a multiple answers question, 100 per correct answer, TOTAL of 300 points)
100 points: "What is try calling them back"
100 points: "If you can get them back on the phone, continue auto-play"
100 points: "If you cannot reach them again, stop auto-play and document in your note that the line disconnected"
DAILY DOUBLE: Harry Potter, our insured, hit his knee on the dashboard in the crash. He's been icing it, but it hasn't gotten any better so he tells us he's going into urgent care this afternoon. What will we update in the claim?
What is "Injured and Treating?"
DAILY DOUBLE: Can I set Handle Complete on the Exposure?
"ph hit deer, set ARX, set rental, navi complete"
What is H/C- Yes?
True or false: Does ICS say the following:
"This lienholder has repossessed our insured's vehicle. I better call the AD and tell them over the phone that this is a repo claim."
What is false?
BONUS: When would we ever call AD?
Our insured has a preferred body shop they want to tow the vehicle to, but it's 117 miles away. Who could approval this tow?
What is ICS Supervisor?
Our insured, Mrs. Alda, filed the claim but she wants her co-insured husband to schedule the inspection later when he gets home from work. This is what we can mark as the husband's "Contact Status" in ATLAS
What is "Completed?"
(Co-Insured spouse: if we've spoken to one we've spoken to both. Mr. Alda can schedule his inspection online whenever he chooses)
While on the phone with the claimant, you entered information into the "parties involved" tab that prompted additional data prefill search results to come up for them. What would we ask claimant to do?
What is 'have the claimant verify the correct information?'
Margaret borrowed Charles' Jeep and then backed into our insured, Kelly, who was parked at the time.
In the Recoveries tab, under Responsible Parties, who is the person we will mark as the responsible party?
Who is Charles?
What type of paycode we can set when first filing a claim reported by the lienholder?
What is Inspect Only?
The claimant, Mr. O'Riley was t-boned by our insured, Mr. Winchester, who ran a red light. Mr. O'Riley asked not to call the police because he is uninsured, however he did go to the urgent care center. Who will handle this claim?
What is Casualty?
Dr. Homes our insured, "That maniac ran a red light and hit me on my passenger side!" After finishing the FNOL and all steps to take care of our insured, this is the primary reason why our next call is to the claimant, Mike Blake.
(2 answers 500 EACH)
What is "liability is still pending?"
"What is to complete First Contact?"
Our insured, Major Holden was rear-ended by Dr Burns. Dr Burns is uninsured, and we have opened the Uninsured Motorist - Property Damage exposure. When working CIQ for the UPD exposure, Who is the person we mark as "Covered By Policy"?
Who is Dr Burns?
Can I set Handle Complete for the exposure?
"We are AF claim, Clmt filing AC, pend subro from AC"
What is H/C- No?
What is a common request on LORs, just in case the claimant doesn't have enough insurance to cover the insured's injuries or does not have insurance at all?
EACH 500 POINTS
What is UM limits
What is UIM limits?