KBA & RBA
What are the 2 CMS call types?
RBA & KBA
When logging into the disposition tool, do you use the same sign on as the VPN?
Yes, you will need to be on VPN if your submission fails resubmit and be sure to check the record of disposition is saved.
In any ID Proofing call what type of information is needed from the caller?
Personally Identifiable Information (PII)
When logging into RBA what does the log in look like?
@cms.hhs.gov
Which CMS application is subcode 1112311 associated with.
CMS KBA DSH
If the caller is requesting a supervisor can we transfer?
FALSE
How do you generate the system to auto populate the call center subcode?
Click the hyperlink on the original transaction
When logging into KBA what does the login look like?
cmskbaprod_
Is subcode 2323730 an online or call center subcode. (refer to Matrix File)
Call Center Subcode
If you get a ghost call how is the call dispositioned?
Non Productive / dead air
in order to connect to the disposition tool and Avaya do you have to be connected to the VPN?
TRUE
When Searching the reference number you MUST see the parent info . If the transaction shows the Childs PII we must refer them to resubmit their online transaction in their own PII so we can verify them .
TRUE
Which subcode types are used in the CMS KBA process to process ID proofing by with callers.
The call center subcode that is paired with the online subcode from the original online transaction.
A social security number is required for which applications
IDM, HARP,CCW, COBSW
In the CMS KBA call type what alternative search option do you have to locate the callers original online transaction when the transaction cannot be located by the reference ID provided by the caller?
SSN & Date range they applied