non-verbal terms
What is a back channeling cue?
responses a listener makes while the speaker is still talking to show they are engaged and listening.
what is code switching? give an example.
the ability to use different language styles depending on the situation. An example would be either changing to your native laguage around fluent speakers, or talking to a adolescent(using slang terms).
what is allness?
in impression management what is an action for the goal of being followed?
dressing like a leader, displaying diplomas
Deintensification
The OK hand gesture, putting your index finger and thumb together and the other three fingers up, is an example of what body gesture?
An emblem
name the 4 proxemic distances. (proximity)
Intimate, personal, social, and public
what is self esteem, and self disclosure?
self esteem is the value you place on yourself, and self disclosure is the sensitive information you share about yourself, that is normally kept hidden.
What are the 3 classes of small group roles? and one example of a role from each class.
1.Group Task Roles: roles include: the information/opinion seeker or giver, the initiator-contributor, the elaborator, the evaluator-critic, and the procedural technician or recorder
2. Group Building and Maintenance Roles: the encourager or harmonizer, the compromiser, the gatekeeper-expediter, the standard setter, and the follower
3. Individual Roles:the aggressor, the recognition seeker and self-confessor, the blocker, the special-interest pleader, and the dominator
Name 2 out of the 4 barriers to effective listening.
Physical and mental distractions, biases and prejudices, lack of appropriate focus, and premature judgement.
using an adaptor that satisfy a personal need. there are two types of adaptors self- touching yourself(rubbing nose), and object( figeting with a ring)
what is ethonocentrism?
believeing that your culture is all good and viewing others negatively.
The pig malion effect and the self fulfilling prophecy are concepts that mirror each other, explain the meaning behind both.
Pigmalion effect is where you expect good things and thats what happens as a result, and self fulfilling prophesy is the opposite, you expect negative things and that the result.
what are the 3 types of leadership?
Democratic, Authoritarian, and Laisse-faire
Name the three types of listening.
Critical, empathic, and active
Two people holding hands is an example of what?
A Tie sign
there are 7 main aspects in which cultures differ, name at least 4.
Individualism/collectivism, High/low context. High/low power distance, long or short term orientation, uncertainty avoidance, masculinity/feminity, indulgent/restraint
Name all sections of the Johari window.
Hidden self(you know), unknown self(nobody knows), open self(everyone knows), blind self(other people know but you don't)
what are the five conflict styles? and win/lose status of each.
1. Competing: I win, you lose
2. Avoiding: I lose, you lose
3. Compromising: I win and lose, you win and lose
4. Accommodating: I lose, you win
5. Collaborating: I win, you win
Psychological(inner dialogue), semantic( misinterpretation of words, physical(vehicles outside), and physiological( pain, hungry)
Artifactual communication
A Japanese man in a corporate office nods when his boss is speaking at a meeting, even though he disagrees with the boss, this is an example of what?
High context culture
Name the 5 stages of perception. (the acronym I used to help me is SOI(shun) MR)
Stimulation, organization, interpretation, memory, recall(SOI[shun, because the first three words end with shun sound] MR)
What are the types of loss. And the stages of the five stages of the Kübler-Ross theory?
Primary, secondary, and limbo loss.
1. Denial 2. Anger 3. Bargaining 4. Depression 5. Acceptance
The acronym I devised for listening is RURER, name each step from beginning to end.
Receiving, understanding, remembering, evaluating, and responding(RURER)