Workng and Skills
Q: How important are people skills in your job?
A: Yes, people skills (kỹ năng giao tiếp với mọi người) are very important in my job.
R: This is because I work in hospitality (ngành dịch vụ khách sạn), so I deal with many different guests every day.
E: For example, one time a guest was very upset because of a booking mistake. I stayed calm, apologized, and offered a free upgrade (nâng hạng phòng). After that, the guest was happy and even gave us a good review.
A: I think people skills are not only for guests but also for working with my team. If you know how to talk nicely, things go much easier.
Q: Do you often use reading or writing skills at work? What kind of documents do you read or write?
A: Yes, I use reading and writing skills (kỹ năng đọc và viết) almost every day at work.
R: This is because in hospitality (ngành dịch vụ khách sạn), we need to read guest information and write reports or emails.
E: For example, I usually write the daily report (báo cáo) about room status and guest feedback for my manager. I also read emails from customers to check for special requests.
A: Sometimes, I help my staff write professional replies in English too, especially when they’re not confident.
Q: What kind of computer or IT skills do you need in your job?
A: I need to use computer and IT skills (kỹ năng máy tính và công nghệ thông tin) every day at work.
R: This is because most of our hotel systems are now digital, like booking software and internal communication tools.
E: For example, I use Excel to track our monthly occupancy rate (tỷ lệ lấp đầy phòng) and a CRM system to manage guest feedback and reservations.
A: Recently, I started learning how to use AI tools like ChatGPT to write emails faster or help with schedule planning.
How important are people skills in your job?
Answer:
→ Yes / No? How important are they to you?
Reason:
→ This is because you work in hospitality (dịch vụ khách sạn) — do you work with guests or team members?
Example:
→ For example, think of a time you used people skills. Was someone upset? Did you stay calm or help?
Alternative / Add more:
→ Also useful with your team? Do you use people skills with staff or coworkers too?
2. Do you often use reading or writing skills at work? What kind of documents do you read or write?
Answer:
→ Yes / No? How often? Every day? Sometimes?
Reason:
→ This is because your job requires emails, reports, or reading customer requests.
Example:
→ For instance, talk about one type of report (báo cáo) you write, or something you had to read carefully.
Alternative / Add more:
→ Sometimes do you help coworkers write emails in English?
3. What kind of computer or IT skills do you need in your job?
Answer:
→ Talk about how often you use the computer — every day?
Reason:
→ This is because most hotel systems (hệ thống khách sạn) are now online or digital.
Example:
→ For example, do you use Excel (bảng tính), CRM, or booking software? What for?
Alternative / Add more:
→ Recently, have you used AI tools like ChatGPT?
Q: Can you tell me about a time you used problem-solving skills at work?
A: Yes, I use problem-solving skills (kỹ năng giải quyết vấn đề) quite often at work.
R: This is because in hospitality (ngành dịch vụ khách sạn), unexpected problems happen, like booking issues or staff being absent.
E: For example, one time two guests were booked for the same room. I quickly found another room and gave one guest a free drink voucher (phiếu đồ uống miễn phí) to say sorry. They accepted it and were happy in the end.
A: Sometimes, I also help my team solve problems with guests or equipment, especially when the manager is not around.
Q: Do you need to use your language skills at work? Which languages do you use?
A: Yes, I use language skills (kỹ năng ngôn ngữ) every day at work.
R: This is because I often communicate with international guests, so English is very important.
E: For example, I usually greet guests, explain hotel services, and answer phone calls in English. Sometimes, I even help translate for other staff members.
A: Besides English, I also speak Vietnamese and a little bit of Chinese (một chút tiếng Trung), which helps when we have Chinese tour groups.
Q: Have you ever had to use management skills to organize people or plan schedules?
A: Yes, I use management skills (kỹ năng quản lý) all the time in my job.
R: This is because I’m in charge of scheduling and making sure the staff know their tasks.
E: For example, every Sunday I create the work schedule (lịch làm việc) for the front desk and housekeeping team, and I also check to see if they follow the plan.
A: Sometimes, I have to rearrange the schedule quickly when someone calls in sick — it’s stressful, but I’m used to it.
Q: Can you tell me about a time you used problem-solving skills at work?
Answer:
→ Yes / No? How often do you face unexpected problems at work?
Reason:
→ This is because in hospitality (dịch vụ khách sạn), things can go wrong — overbooking, complaints, or staff issues.
Example:
→ For example, did you ever have to solve a guest complaint, change a booking, or fix a situation when your manager was busy?
Alternative / Add more:
→ Sometimes, do you help coworkers solve problems too? How do you stay calm?
Q: Do you need to use your language skills at work? Which languages do you use?
Answer:
→ Do you speak English, Vietnamese, or any other languages at work?
Reason:
→ This is because you meet international guests or work in a bilingual environment.
Example:
→ For instance, do you speak English on the phone? Translate for coworkers? Help tourists?
Alternative / Add more:
→ Besides English, do you use any other languages like Chinese (tiếng Trung)? In what situations?
Q: Have you ever had to use management skills to organize people or plan schedules?
Answer:
→ Do you manage a team or make work schedules?
Reason:
→ This is because your role requires planning shifts (phân ca) or checking task completion.
Example:
→ For example, do you create staff schedules (lịch làm việc)? Do you assign tasks for the day?
Alternative / Add more:
→ Sometimes, how do you handle sudden changes? Like when someone is absent?
Q: Do you ever use leadership skills in your work?
A: Yeah, I do use leadership skills (kỹ năng lãnh đạo), especially when I’m guiding my team.
R: This is because I’ve worked in the hotel industry for a long time, so the younger staff usually come to me when they’re unsure.
E: For example, during busy weekends, I often take the lead — I delegate tasks, support the new staff, and make sure everything runs smoothly.
A: Honestly, I didn’t study leadership, but I think experience teaches you how to lead over time.
Q: Do you think AI or office tech will become more important in your job?
A: Yeah, I think so — even though I don’t use much AI (kỹ năng sử dụng AI và công nghệ văn phòng) now, it’s starting to show up more.
R: This is because our company is slowly trying new tools to improve customer service and speed up admin work.
E: Like, one of my coworkers used AI to write email templates (mẫu email), and I was surprised how fast it was.
A: Maybe soon, I’ll have to learn it too — I think it’ll help save time with reports and scheduling.
Q: Have you used problem-solving skills when working with a team?
A: Yes, definitely — I use problem-solving skills (kỹ năng giải quyết vấn đề) a lot, especially when something unexpected happens.
R: This is because in hospitality, plans can change very quickly — guests cancel, staff get sick, or rooms aren’t ready.
E: For example, once two guests arrived at the same time, but only one room was left. I upgraded one and offered free breakfast (bữa sáng miễn phí) to make it fair.
A: In the end, both guests were happy, and my manager thanked me for handling it well.
Q: Do you ever use leadership skills in your work?
Answer:
→ Do you take the lead or guide other staff? How often?
Reason:
→ This is because of your experience — do younger team members look to you for help?
Example:
→ For example, think of a time you managed a busy shift or assigned tasks to coworkers.
Alternative / Add more:
→ Honestly, did you learn leadership from training or just experience over time?
Q: Do you think AI or office tech will become more important in your job?
Answer:
→ Do you use AI now? Or not yet? Do you think you’ll need it soon?
Reason:
→ This is because many companies are starting to try new tech tools — is your workplace changing too?
Example:
→ Like, has anyone in your team used AI to help with emails or scheduling?
Alternative / Add more:
→ Maybe soon, will you try it to save time or write reports more easily?
Q: Have you used problem-solving skills when working with a team?
Answer:
→ Yes / No? How often do unexpected problems come up at work?
Reason:
→ This is because things like booking errors or staff issues happen fast in hospitality.
Example:
→ For example, think of a time you had to calm a guest, fix a mistake, or make a quick decision.
Alternative / Add more:
→ In the end, did the customer feel satisfied? Did your manager thank you?
✅ ARE Structure for Speaking Part 1
A = Answer → Respond clearly and naturally.
R = Reason → Explain why using “This is because…” or similar.
E = Example → Give a real-life example or personal detail.
✅ Q: Tell me about the kind of accommodation you live in.
A (Answer): Right now, I live in a (small/medium-sized) apartment [căn hộ] with my family.
R (Reason): This is because it suits our lifestyle — it’s easier to manage and more affordable [hợp túi tiền] than a house in the city.
E (Example): For example, our apartment has two bedrooms, a living room, and a small balcony [ban công]. We share some amenities [tiện nghi] like parking and a security guard with the other residents. If someone lives in a house [nhà riêng], they might have more space but also more responsibility.
👉 (He can tweak: apartment → house, big/small, who he lives with, etc.)
✅ Q: Does the place you live in have many amenities?
A: Yes, it has some basic amenities [tiện nghi], but not everything.
R: This is because I live in a local building, not a luxury complex [khu cao cấp], so it doesn’t have a swimming pool or gym.
E: For example, we have a small convenience store [cửa hàng tiện lợi] downstairs and a café nearby. It’s enough for daily needs, but in the future I’d like a place with more facilities.
✅ Q: Is there anything you would like to change about the place you live in?
A: Yes, I would like to improve the ventilation [hệ thống thông gió] and maybe have more space.
R: This is because sometimes it feels hot or crowded, especially during the summer or when guests come over.
E: For instance, I wish we had an extra room for my kid to play or study. A bigger kitchen would also be nice, because now we only have a small cooking area [khu nấu ăn nhỏ].
✅ Q: Where is your hometown?
A (Answer):
→ What city are you from? Have you always lived there?
R (Reason):
→ Why is this your hometown? Were you born there? Did you grow up there?
E (Example):
→ For example, where in the city do you live? (e.g., District 12) What is it like there — quiet, busy, developing?
✅ Q: What do you like about your hometown?
A (Answer):
→ What do you enjoy about living in your hometown?
R (Reason):
→ Why do you like it? Is it the food, the people, the weather, or the environment?
E (Example):
→ For instance, do you have a favourite local dish, market, or place to relax? How often do you go there?
✅ Q: What do you not like about your hometown?
A (Answer):
→ Is there anything you don’t like about your city?
R (Reason):
→ Why not? Is it the traffic, the noise, the pollution, or something else?
E (Example):
→ For example, is it hard to travel during rush hour? Does the air feel dirty? Do you wish something could be improved?
✅ 1. Q: What is your country famous for?
A: Vietnam is famous for its street food and beautiful landscapes [cảnh đẹp thiên nhiên].
R: This is because many tourists come here to enjoy local dishes and visit famous places like Ha Long Bay and Hội An.
E: For example, foods like phở, bún chả, and bánh mì are well known around the world. The nature in places like Sapa or Đà Lạt also attracts many visitors every year.
✅ 2. Q: Where do you live in your country?
A: I live in Ho Chi Minh City, in District 12.
R: This is because my job is here, and it’s also where my family lives, so it’s convenient for daily life.
E: For example, District 12 has lots of markets, schools, and local food stalls. It’s not in the centre, but it’s developing quickly.
✅ 3. Q: Is it an interesting place to live?
A: Yes, I think it’s quite interesting to live here.
R: This is because the area has a good mix of local culture and new development.
E: For example, there’s a night market near my house, and on weekends, I can enjoy different street food or go for a walk with my son in a nearby park.
✅ 4. Q: Are you planning to live there in the future?
A: For now, yes — but in the future, I want to move to Australia with my family.
R: This is because I believe Australia will give us better education [giáo dục] and living conditions [điều kiện sống].
E: For example, I’m preparing my IELTS, and we’re saving money for the move. It’s not easy, but it’s our long-term goal.
✅ 1. Q: What is your country famous for?
A (Answer): → What do people know about Vietnam?
R (Reason): → Why do tourists like to visit?
E (Example): → Can you name some famous food (phở, bánh mì) or places (Hạ Long Bay, Hội An)?
✅ 2. Q: Where do you live in your country?
A (Answer): → Which city and district do you live in?
R (Reason): → Why do you live there? (Work? Family?)
E (Example): → What’s near your house? (Markets, food stalls, schools?)
✅ 3. Q: Is it an interesting place to live?
A (Answer): → Do you think your area is fun or boring?
R (Reason): → Why is it interesting? (Food? People? Activities?)
E (Example): → Is there a place you enjoy nearby? (Night market, park, café?)
✅ 4. Q: Are you planning to live there in the future?
A (Answer): → Do you plan to stay in Vietnam or move abroad?
R (Reason): → Why? What are your goals? (Family, education, future life?)
E (Example): → Are you preparing anything now? (Studying IELTS? Saving money?)