Services
This service involves sending a donor to a collection site and producing a lab result.
What is drug testing?
This system is used as our client repository.
What is CRM?
Veronica.
What is Recovery Innovations?
This tag is applied when a client or contact leaves their company or IES.
What is TERM?
I do the billing and some invoicing.
Who is Brie?
This service verifies degrees, schools attended, and dates of attendance.
What is education verification?
This system is where we get credentialing from, some drug orders, and is NOT Accio.
What is Forms?
This client is one of our largest umbrellas.
What is CBR/Creative Business Resources?
This tag is relatively new, and indicates that the contacts' company does some clinical testing.
What is healthcare?
I am the top-tier escalation point. (Do your best to not let it get to that level, okay?)
Who is Gina?
This service reviews national/state databases for offenses and records.
What is criminal check?
This handy little feature gives us a way to keep track of our notes.
What is Notebook?
This client was created by former CBR employee and is set up similarly to CBR.
What is THR/TraverseHR?
This tag identifies someone responsible for a drug and alcohol program.
What is DER/DAPM?
I am the one that gets every call first on Ring Central, so I do the majority of call transfers.
Who is Jarren?
This service continuously tracks employee status or activity over time.
What is monitoring?
This app is where everyone chitchats every day.
What is Cliq?
This client has five companies under its umbrella and is owned by a man named Jeff.
What is Zoe/Zoe Holding?
I am applied automatically to a contact by the system once they sign an FCRA certification statement. Which tag am I?
What is background checks?
I have the most unassociated contacts in CRM because I have so many tickets I need to create.
Who is Tricia?
This service places companies into a shared random testing pool for DOT compliance.
What is a consortium?
This system is where billing can occur for most of our clients without having them on the phone.
What is Billing/Subscriptions?
This company does monitoring, drug testing, background checks, and clinical testing. They are associated with behavioral health.
Who is Mind 24/7?
This tag indicates participation in a DOT random testing pool. Only the key word is necessary.
What is consortium?
I double-check onboarding client's claims and ensure they're being honest about their business.
Who is Vanessa?