Team Goals
6 to 10 answered emails per hour
What is the minimum expectation for each agent on this shift, unless otherwise specified by the team lead?
Where can I find the phone number for UTS, the attendance line and billing department?
What is the home page?
Camera installed in embedded tablet
What is a royal wolf?
Salesforce
Notes in IFIT admin
Posts in Slack
What is documentation?
Where can I find the latest versions of machines and their consoles on the resource page?
What is the home page?
Bluetooth Button is shown on console
What is a BLE?
Date - your name - note about incident each time there is an interaction with member upon that same incident within a 30 day window
What is proper documentation format within an existing case in Salesforce
I want a vacation what page do I fill out a time off request in?
What is the team links page?
Only for one type of bike and nothing else
all the troubleshooting steps from the troubleshooting steps page on the employee resource page
What needs to be done before all troubleshooting steps can be considered exhausted for an issue?
I need the steps to troubleshoot a Matrix machine, where do I go?
What is the troubleshooting steps page?
Insert card for wifi
What is a module
Factory Data Reset via paperclip
What is the LAST troubleshooting step an agent should do, and only when all other steps have been tried?
A customer is asking me about a Live Workout I have never heard of before.... where do I go to find out which workout it is?
What is the Team Links Page
-iFit support articles- Live Workout Schedule
3 buttons on console
Center button has a button with a house, a button with 3 lines and a button with a back arrow
What is a legacy