Basics
Resources
Activities
Using PSO
Schedule Assitance
100

What is the page called where we can find the Gantt?

IFS PSO Workbench

New window or Embedded

100

Name 3 IFS Cloud pages you will use to edit resources?

Resource Availability, Resource Details, Scheduling Resources, Scheduling Resource Regions, Person Competencies, Misc Allocations

 Any 3

100

Can we change activity duration in PSO Workbench?

No, Go to resource details in IFS Cloud. 

100

What Main Tab will we use for Dispatching activities?

Schedule Assistance

This is because is follows the rules for regions and skills. The resource Tab can allow you to override these restrictions.

100

How do you change whether activities are displayed top or bottom in the view?

Use dropdown 

Select Resource

Select Activity

200

Where do we navigate to make edit changes on resources and activities?

IFS Cloud

200

In PSO Workbench where can we find Resources Home Location? 

Resource Tab - Details 

200

What status option do we NEVER select on an activity?

DO NOT SCHEDULE 

This will cancel the order is IFS Cloud but not the host system 

200

What Main tab can be used to find out why un-allocated activities did not schedule or optimize? 

Explanations Tab 

200

How do we allow ourselves to see the resources schedule in the middle? While resources are selected to be viewed in the top of the screen

Click on a resource

300

What options can we select to narrow what we are viewing in PSO Workbench? These can be selected on and off

Filters

300

Double Jeopardy

In IFS Cloud what page will we find Resource Skills?



Person Competencies

300

What does SLA stand for?

Service Level Agreement . Expiry period

300

How do we access the help menu and search in it?

Help Button

Ctrl+F 

300

How do we change the activities Max Travel allowed to the resource when committing an activity? 

Select Max Travel Time button top left.

400

In PSO Workbench, what can we click on to take us directly to IFS Cloud in a new tab? 

External Links

400

Which IFS Cloud pages will we use to setup a relocation? 

Resource Availability 

By using 2 shifts and adding start and end locations. 

Resource Regions - Add district

400

What two alerts can a resource activate that need to be actioned from the dispatcher?

Panic Alert

Working Alone Timer

400

What Main Tabs do filters affect what we see? 

All of Them

400

Can we drag and drop the activity on the resource?

Yes. 

But Fix to date and time if it is required at a specific time

500

What button do we click on to see historical view of Gantt?

Schedule button - Top Right

500

Which IFS Cloud Page do we use to change resources Max Travel Time?

Scheduling Resources

500

What needs to be done after a fixed to date and time activity will not be completed same day? Today

Fix the SLA as fixing to date and time will rewrite the original SLA.

500

How do we view Allocated work in the activities menu in the Resource Main Tab? 

Click on Activities Button to split screen

Turn on selector : Include Allocated activities in the bottom left. 

500

What two buttons must always be selected on when working in schedule assistance?

Match Region 

Match Skills