Pricing & Packages
How much of an additional fee is Security Suite?
What is $0 (free service)?
The (article) provides information on Spectrum-provided equipment for Internet, Video, and Voice service.
What is GEN6701 Internet, Router Login, Video, and Voice Technical Support Equipment Library?
"It takes a long time for my webpages to load."
What is SCS Slow Speeds Flow?
The SPP code for a tenant-resp router.
What is S TNTRRTR?
True or False: If a cx is shipped their equipment, and attempts to install equipment themselves to no avail, we should schedule a PHV via CSG in order to send a technician.
False.
The standard price of Spectrum Internet Ultra with Auto Pay discount.
What is $99.99? (GEN8607 Standard Rates and Fees)
This article provides Internet Service Codes.
What is GEN5845 SCS Bulk: Internet Biller/Service Codes?
"My wifi signal drops constantly."
What is SCS Intermittency Flow?
The code for a customer owned modem.
What is S Tnt Mdmcu?
TRUE OR FALSE: We are now required by law to mail out a copy of the Broadband Label anytime a cx adds or upgrades Spectrum Internet packages.
False.
We are required by law to educate and/or offer the customer a Broadband Label. We are not, however, required to actually mail one.
What is $29.99?
This article provides information about Spectrum Internet service packages, such as what's included with all tiers, what's unique to each, the corresponding speeds and requirements, add-ons, etc.
What is PR131 Spectrum Internet Product Details?
"I need instructions on how to return my modem and router."
What is Equipment Return Flow?
The minimum number of internet codes needed for a cx who has Spectrum Internet and Wifi.
What is 5?
True or False: We should not schedule technicians for Proactive Maintenance, we should transfer customers to the Proactive Maintenance department for further assistance.
True.
WILDCARD2:
Free square, congrats. :-)
This article explains the FTTP architecture, identifying Fiber accounts and equipment, equipment types and requirements, and Fiber order entry information.
What is HOW91 Managing Fiber to the Premises (FTTP) Accounts?
"I'm having trouble with my recordings on my Apple TV."
What is CDVR Flow?
WILDCARD1: Solve for x.
50= 12x+2
What is x=4?
TRUE or FALSE: A cx's STVA is provisioned by the modem that is assigned to the account and is associated with a specific address.
True.
DOUBLEPOINTS2: BULK TNT-TNT RESP ACT122623 BSRT012524 TV SLCT/2 COB/SHO/ULT INT
Given this information, how much does the cx pay each month before tax? ***This is not a new cx or service.***
They have: TV Select, Showtime, 2 HD Boxes, Gig Internet, and Wifi.
What is $27 per month before tax?
This article provides details on Spectrum's ongoing initiative to increase starting download speeds and/or upload speeds of various Internet packages, providing our Residential, Spectrum Business, and Community Solutions (SCS) customers with the best Internet experience available in their market.
What is GEN6833 Internet Speed Lifts?
"My anti-virus software is not functioning properly."
What is the Security Suite Flow?
DOUBLEPOINTS1: The codes needed for a cx who has ULT INT/ACW WIFI.
What is S tntcwbase, S tnttntrmdm, S Tnt Ultra, S Tntrrtr, S Tntnmwifi?
True or False: We transfer customers to the Fraud Protection Team only if after 2 weeks a customer has not received an update.
False