IGNITE 101
The front page of a member's information is called this
Customer Profile
Read this item throughout the call
The script
Confirm the member's contact info during this part of the guide flow
Member Onboarding
HRA stands for this
Health Risk Assessment
Pharmacy Mail order is an example of this opportunity
Pre-Registration
You can unlock a contact after confirming this
By confirming the agent who has the contact is no longer working with it
Purple highlighted text means
Read as written/Verbatim
Use this to help guide you through member onboarding
The onboarding script
Before starting the HRA, you must ask for ____ from the beneficiary
Consent
This is a colon cancer screening test members can get registered for
Cologuard
The 2 panels on the customer profile that you can open during the call
Notes panel and Script Panel
When reading the script sound natural and _____
conversational
If the member states they have no sale phone, do this
Ask for the best number to call.
You must read each HRA question as _____
written/verbatim
True or False? A beneficiary can deny a pre registration opportunity.
True
Opportunities are
plan- or benefit-based activities.
This color guidance block includes instructions for handling issues
Red
Member Onboarding is a key point in the beneficiary’s journey for this reason
To make sure the carrier can contact them.
211 is which phone number
Phone number for the local assistance hotline
Ask if they have at least a ____ supply attheir current pharmacy.
3-month
The 4 ways to search up a customer profile
Names, phone numbers, enrollment codes or Medicare Beneficiary Identifier (MBI)
_____ give instructions and next steps based on beneficiary responses and conversation outcomes.
Inline cues
Give an example of 2 Contact preferences
Call, text, email, and mail (can choose from any two)
The ____ is a set of additional questions asked after, or in place of, the HRA.
MCA
Define what an In Home Wellness visit is
An in-home visit with a licensed healthcare practitioner