Show:
Service Excellence
Meeting Broker
Revenue 101
Packages
Sales Tools
100
This is a listening and reputation management tool that enables you to listen to your guests and understand what is being said about your hotel in the social media space. It covers review sites, blogs, forums, Twitter, Facebook and beyond.
What is IHG Social Listening Tool
100
These two properties scored the highest Rebate percentage for Q1 receiving 93.75% of the fees back for their properties.
What is the Holiday Inn Express Valparaiso and the Candlewood Suites Kansas City
100
Three key reports that measure our success.
What are Guest Service Scores, STAR Report, & P&L
100
The BEST selling package at most hotels is this.
Bonus Point Package
100
This tool will assist in looking up a Key Account Director (KAD) for a specific company.
What is the Key Accounts Tool
200
This is IHG's global love measurement system and is one of the best ways to measure if your guests love our hotels. This is used by all hotels in all regions across all brand and business models.
What is Heartbeat
200
In configuration to receive full credit for this field you must ensure that your hours of operation, Meeting Broker Roles, assignment rules, and these rules are complete.
What is Escalation Rules
200
A central platform allowing hotel and corporate users globally to locate all business data via reports and dashboards. •The tool streamlines the various channels used by hotels to locate reports and enables IHG to provide a more consistent corporate standard when it comes to the location, presentation, and delivery of reports.
What is IHG Reporting
200
Once a package is loaded in Holidex, you must add the package to this in order for it to have proper placement and to allow your guests the best opportunity to see your package.
What is the Sell Stragety
200
A company contact is on the fence about choosing your property or choosing the Marriott down the street. These may be offered by the Sales department to the meeting or group room organizer to entice them to stay at your property and keep them loyal to you in the future.
What is IHG Meeting Rewards
300
Focus Hotels spend a great deal of money on these. Once completed by the guest; they are read by our owners then shipped back of each property for review.
What are guest comment cards
300
Adding this information to Meeting Broker could get your property a "bonus". Meeting Broker could be paying Focus Hotels for us using their product.
What is Food and Beverage Revenue
300
This very informative report comes out once a month and is a snapshot view LNR & KNR rankings in way of displaced business and additionally provides an evaluation of each company for that given month. This report may be used to assist in negotiating rates for following years based on data collected.
What is the A.R.T report (Account Review Tool)
300
This is the very last step in setting up your package in our system.
What is Opera Configuration
300
In addition to updating the status of an RFP in Meeting Broker you must also send this to the meeting planner and/or IHG rep to avoid an escalated RFP.
What is a proposal
400
This factor is 100% key with incoming groups and events. This is a responsibility of every department to ensure 100% guest satisfaction before, during, and after the sale is complete.
What is Communication
400
If my Meeting Broker Response Rate is less than 80%; I will receive this percentage of rebate.
What is 0%
400
This system may be used to manage rates by adding and changing hurdle points based on demand. This will also assist Sales as well as Operations in determining rates for high demand dates based on competitor prices that are displayed
What is Perform
400
Once packages are created in Holidex, and added to your sell strategy you must then do this... hint: think of when you would like your package sold
What is assigning dates
400
This report is updated once per month and will show production levels in multiple segments. This will show new, up, down, and gone business (N.U.D.G). This is a decent alternative to doing an actual N.U.D.G report.
What is the Global Sales Production Report
500
A Platinum Elite IHG Rewards member is guaranteed a guest room at your hotel whether the hotel is at 100% occupancy or not. Failing to provide this guaranteed availability will cost the hotel this.
What is 20,000 IHG Reward Points or about $100.00 NOTE: You ARE however able to charge standard BFR for the entire length of stay. If the guest refuses; then your hotel will be within the guideline of avoiding this fee.
500
In order to receive a 100% in response time, each property must meet an average this many hours.
What is Less than 12 hours
500
This Focus Hotels created report assists Sales & Operations alike determine rates based off occupancy percentages and ADR's from past years. this assists us in quoting the "right rates on the right dates" -Rob Evans
What is the Historical Occupancy Data
500
These are used to increase ADR, add value for our guests, and increase revenue
What are Packages
500
These must be responded to within 24 hours in order to be eligible for IHG franchise fee rebates.
What are Meeting Broker RFP's