Fundamentals of Improvement
Model for Improvement
Data and Measurement
IHI Terminology
Charts
100
A basic principle of improvement is that every _________ is perfectly designed to get the results it gets.
System
100
What are the iterative steps of testing change in the Model for Improvement?
Plan, Do, Study, Act (PDSA)
100
Any basic statistical measure that does not produce an appropriate picture of the variation within the data
Static Data
100
The principle that states that in many situations, 20 percent of contributing factors account for 80 percent of the results
80/20 or Pareto Principle
100
6 or more consecutive points above or below the median
Shift
200
How good, by when, for whom
What are the 3 essential components/questions of an aim statement?
200
What is the PDSA phase during which we refine our changes based on what we learned?
Act
200
Line graph of data plotted over time, used to determine whether the central tendency of a process is changing
Run Chart
200
A measure that asks, "Are changes designed to improve one part of the system causing new problems in other parts of the system?"
Balancing Measure
200
5 or more consecutive points all increasing or decreasing
Trend
300
Innovation, Pilot Test, Implementation, Spread
What are the four phases of an improvement project?
300
The Model for Improvement begins with these three questions/components
What are we trying to accomplish? (Aim)
How will we know that a change is an improvement? (Measures)
What changes can we make that will result in an improvement? (Changes)
300
The effect of causes outside the core processes of the work
Special Cause Variation
300
A measure that asks, "Are the right steps being performed as planned in order to reach our aim?"
Process Measure
300
Data point that appears far off from the rest of the data points
Astronomical data point
400
A general idea for change that has been proven useful in developing specific ideas for changes that lead to improvement
(Hint: IHI gave us 72 of them)
Change Concept
400
When scaling up an improvement project, multiply the number of encounters or events used in the last cycle by _____.
5 (5x Rule)
400
Fluctuation caused by unknown factors resulting in a steady but random distribution of output around the average of the data
Common Cause Variation
400
A measure that asks, "Are we achieving the goal outlined in our aim statement?"
Outcome Measure
400
What type of diagram is this?
Driver Diagram
500
Two engineers and statisticians who met working at Bell Telephone Research Laboratories in the mid-1920s who developed the foundations of the Science of Improvement.
Shewhart and Deming
500
Janet's favorite person from IHI?
Donald Goldman, MD
500
Line graph of data plotted over time, that includes upper/lower limits, used to identify the difference between normal and unusual (and/or positive or negative) variation in data
Control Chart
500
A quality improvement philosophy that focuses on improving value by reducing waste of time and resources
Lean
500
What type of chart is this?
Pareto Chart