Steps in Troubleshooting
What is the first step in troubleshooting?
What is Identify the problem?
This is known as the brain of the computer
The CPU
The first step to take when a phone is not working properly.
What is restart it
The device used to squeeze the ethernet tip onto the cable.
What is crimping tool (crimper)
Name the most common operating system.
What is Windows
Second step in the troubleshooting methodology:
Research Past Solutions
What hardware component can increase speed of processes on your computer
What is RAM
A good step to take if an app on your phone keeps crashing.
What is: (options)
-Check the app store for updates
-Check the phone for updates
-uninstall / reinstall the app
-restart the phone
Name of the folder icon where documents, images, videos and other types of media can be managed on Windows computers:
Last Step in the Troubleshooting Methodology:
What is document findings
Items such as keyboards, speakers, printers, mice
What are peripheral devices?
A result of leaving a cell phone out on the dash of a car or in other direct sunlight:
What is overheating?
What is shutting down?
What is battery damage?
What is physical wear?
Tool used to cut and expose wires to make or repair Ethernet cable:
What is cable stripper?
What is cable stripping tool?
Operating system of device all students have issued to them in Tift Co:
What is Chrome OS?
Step 5 in the Troubleshooting Methodology:
What is establish a plan of action
The abbreviation CPU stands for this:
What is central processing unit?
Common step to take to reset mobile device network connection without restarting or shutting down the phone:
What is toggle on airplane mode?
The tool used to push wires into a patch panel or keystone jack
what is a Punch down tool
What does "GUI" stand for in computing?
What is Graphical User Interface
The term used to describe how someone keeps up with all records of conversations, troubleshooting steps and events, and ways problems are resolved.
What is documentation?
(or what is a support ticket?)
The abbreviation NIC stands for this:
What is Network Interface Card?
You have exhausted all troubleshooting tactics on a cell phone. It will not operate properly and keeps turning on and off. The best next step to take, since it is no longer under warranty, is to:
What is the correct color order of wires for a standard Ethernet cable?
OW-O-GW-B-BW-G-BrS-Br
What is Linux?