Living Our Values
The number of current values at Illinois Mutual
What is 4
The M.U.G. Plan is a part of this product line
What is Disability Income?
The department responsible for ensuring agents are paid
Who is Agent, Contracting & Commissions?
Illinois Mutual's target customer market
What is the Middle Market?
Those that own the customer experience at Illinois Mutual
Who is everyone?
Allowing agents to speak directly to an underwriter demonstrates this value
What is Stand Out with Personal, Caring Service?
What is Term or Whole Life?
The department responsible for managing the ISM effort
Who is IT?
How our customers interact with us
What is phone calls, emails, online, mobile app, social media?
The certification Illinois Mutual recently received as an organization
What is A Great Place to Work certification?
Informing policyowners of systems or processes changes demonstrated this value
What is Think of Others First?
The month in which we celebrate DIAM
What is May?
The department who creates and develops campaigns to assist with the sales process
Who is MCR?
An impression we would like to leave with our customers
What is Positive, Lasting or Loyal?
A key measure of our overall customer satisfaction
What is the NPS (Net Promoter Score)?
Holding yourself and others accountable is a demonstration of this value
What is Be Honest, Reliable & Respectful?
The product line offered to assist with expanding solutions to small businesses
What is Worksite insurance?
The department responsible for managing the risk for Illinois Mutual
Who is Legal & Compliance?
Illinois Mutual's 10 year goal
What is to add 150,000 policyowners?
Katie's new Mutual Connections Friday mantra
What is Rest, Relax and Recharge?
Engaging in crucial conversations demonstrates this value
What is Working Together to Create Results?
The secure way a policyowner can access their information online
What is My Policy?
A department who is on the front line to assist customers
Who is Policy Service, Claims or Sales?
The percentage of surveyed policyowners who indicated Illinois Mutual met or exceeded their expectations in 2020
What is 97%?
The Three Year Goal that will be met by enhancing the Illinois Mutual Customer Experience
What is Know Targets, Grow Profitably?