These behaviors demonstrate the Advocate experience
Be safe
Be responsive
Be respectful
Be professional
Be accountable
Be collaborative
What are the Behaviors of Excellence (BOEs)?
100
EIncreases breast milk supply,
More successful breastfeeding,
Enhances maternal infant bonding,
Helps stabilize infant early transition, heart rate, temp bld sugar,
Systemwide Advocate KRA for 2012.
What does skin to skin contact during the 1st hour of life provide?
100
It recognizes a US organization in business, healthcare, education and nonprofit sectors for Performance Excellence
What is the Baldrige award?
100
Our system for reporting unsafe issues or mistakes.
What is a safety event form?
100
Serving the health needs of individuals, families, and communities through a holistic philosophy rooted in our fundamental understanding of human beings as created in the image of God.
What is the Mission of Advocate Health Care?
200
Expectations that help us have the safest environment
Pay attention to detail
Have a questioning attitude
Handover effectively
Never leave your wingman
Communicate clearly
What are Behavioral Based Expectations?
200
Improves protection against many diseases for newborns
Increases the likelihood of continued breastfeeding for the first year of life.
Our OBGYN KRA is based on this.
What is exclusive breastfeeding and documentation of supplementation?
200
In order to qualify for Baldrige, we must qualify for this state level award.
It uses Baldrige criteria to assess organization in the state.
What is the Illinois Performance Excellence Program (ILPEX)?
200
The system on our IV pumps that we use to make sure we administer IV fluids safely.
What are some of the positive outcomes r/t the Advocate Experience?
300
The method used at ALGH to create a change in process and performance improvement.
Provides a roadmap for development of change, implementation and continual evaluation of the change.
Examples:
1. creating on OBRapid response policy during several cycles of simulation.
2. Decreasing readmissions for wound infections
What is P+DSA - Plan Do Study Act?
300
A program that recognizes hospital nursing care for quality patient care, nursing excellence, and innovations in professional nursing practice.
What is Magnet Recognition? (Magnet is all about Nurse excellence!)
300
Representatives report on all aspects of safety that occurred in the last 24 hours. This is an important part of our culture of safety.
What is the purpose of the daily safety huddle?
300
An accreditation program that helps hospitals to apply a more formal framework for quality and innovation and managing risk.
Instead of The Joint Commission we are now accredited through this organization.
What is the DNV?
400
Through the:
Behaviors of Excellence (BOE),
Service recovery,
Stoplight reports,
10/5 rule,
AIDET,
Rounding,
Discharge calls,
Walking people to their destination.
How is the Advocate Experience achieved?
400
A goal setting system that measures how Advocate , LGH and each department is performing.
What is a KRA - Key Result Area?
400
Hospitals that obtain this status for nursing excellence have great employee retention, employee involvement in decision making (UPC structure).
What is a Magnet Hospital?
400
We utilize yellow sox, yellow arm band and the fall risk sign.
What is our Fall Prevention Program?
400
A system that provides standards that specify requirements for quality and safety in procedures and systems.
What is ISO - the International Organization for Standardization?
500
The goal to create a hospital experience with ZERO events of serious harm .
What is the 2020 safety goal?
500
In labor and delivery - healthy infants born vaginally are placed skin to skin for 30 min during the first hour of life.
On Mother baby - reasons for supplementing a breastfeeding infant are documented in the infants chart.
What are the OB KRAs?
500
Safety, quality & service.
What are the categories for Advocate KRAs?
500
Safety begins with me,
Just culture,
Using your wingman.
What is the Culture of Safety?
500
The principles that arise from an understanding of human beings as whole persons in light of their relationship to God, themselves, their families and the society in which they live.
What is the Advocate Philosophy? (Mission/ Values/Philosophy)