Where can you find immixGroup's Quality Policy Statement?
From the intranet home page click on iQMS. Then click on the link to immixGroup ISO Certified Processes. The statement appears at the top of the page.
100
What percentage is the ISO standard for Customer Sat, Quote Follow Up, and Order Rejections?
90%
100
How long has immixTechnology been ISO certified?
2 years
100
What is the Auditor's name?
Ed Nelson
100
Who is immixTechnology's iQMS manager... Vivek Gupta, Bernadette Davis, or Scott Needleman?
Bernadette Davis
200
How do you know that you are using the most current version of a document?
To make sure that you are using the most current version of a document you should always use the controlled document located on the intranet. NEVER SAVE TO YOUR HARD DRIVE..
200
Who on your team is responsible for Price List Management?
Your Senior Account Manger
200
Name 2 improvements/changes to immix's processes that have been made over the last 12 months.
1) We have recently added & updated work instructions for Price List Management including Contracts Manager, Quote Process (2) Updated manufacturer specific instructions for Serena, NetApp, and McAfee (3) Updated CRM data clean up and customer satisfaction processes. (4) Updated work instructions for order processing to include POP Hold Queue and AOF.
200
If you are working on an ISO certified process (e.g. quotes, customer sat, processing orders)on the day of the audit, what document should you always have open?
The Work Instructions for the activity that you are working on.
200
Which document is the best place to start when explaining to the auditor what your process is, Procedure Document or Work Instruction?
Procedure Document. Start with this for the general flow and responsibilities. Move to the work instructions for details and exact steps.
300
What are the 2 different types of documents that you will find under each process on the intranet?
Proceedure Document & Work Instructions
300
Three of immixGroup's ISO processes are related to the Technology Sales Division and the Government Channels Division, what are they?
Quote Process, Sales Order Process, & Customer Satisfaction
300
How many ISO processes does immixGroup have?
Nine: Price List Management, Quote Process, Sales Order Process, Purchase Order Process, Customer Invoicing, Accounts Receivable/Collections, Vendor Payment, Customer satisfaction, Human Resources
300
Which of the following is not an appropriate way to answering the auditors questions? (A) Answer the question directly (B) Only provide the answer to what has been asked (C) Do not give lengthy answers (D) Explain things in your own words if he doesn't understand how proceedures are written (E) “Yes” or “No” or “that is not my responsibility” are perfectly good answers.
(D) Explain things in your own words if he doesn't understand how proceedures are written
300
Which document do you use when following an ISO process, the Proceedure Document or the Work Instructions?
The Work Instructions.
400
There was a change made to immixGroup's home page this year what was it & why?
A link was added for immixGroup Corporate Practices separating these practices from those of immixTechnology to allow for future growth in out ISO certifications.
400
Where can you find the ISO roles matrix?
On the iQMS Webpage on the intranet; at the bottom left of the screen you will find the Roles Matrix.
400
What does "ISO" stand for and what does "QMS" stand for.
International Organization for Standardization and Quality Management System
400
Who can fail the audit? (A) You as the Account manager following the process (B) Your Senior Account Manager (C) The process (D) Your Team
(C) The process
400
What four documents on the intranet that make up the immixTechnology ISO 9001:2008 QMS?
Quality Manual, Procedures, Supporting Documents, Records
500
What is the core business of immixTechnology?
“Facilitating the sales process between technology manufacturers and government buyers by managing the procurement process and establishing contract vehicles for federal, state, and local customers”
500
When should you document a customer sat activity?
When you make and outgoing to or receive an incoming phone call/email from a customer that has to do with an order that has been placed through immixGroup.
500
What are the 2 product that Account Managers produce in Tech Sales and Governement channels that we are ISO certified for?
Our quotes and our purchase orders.
500
What do you do if the auditor walks up to you and asks you what you are doing?
You tell him “let me show you in the work instructions”. Then you open the work instructions and show him if you are working on an ISO certified process.
500
What do you do if you are completing a task that is part of our ISO Processes, but it is not documented?