IMPACT PHILOSOPHY & BIG IDEAS
Impact teaches that chiropractic isn’t about treating pain — it’s about improving this key measurement of how the body is working.
What is function?
These three parts make up the central nervous system.
What are the brain, brainstem, and spinal cord?
These are the three T’s of subluxation.
What are Thoughts, Traumas, and Toxins?
Recite the Pediatric New Patient blurb from the NP phone call script.
"Script"
A patient says, “I’m running late!” What do you say that still holds boundaries?
What is “No worries! Come on in — we’ll get you taken care of as efficiently as possible.”?
A patient says, “I feel fine, so I probably don’t need to come in as often.” What big-picture Impact philosophy could you remind them of?
What is we adjust for function, not symptoms?
When nerve communication is interfered with, we often compare it to a cell phone losing bars while inside a tunnel. In that analogy, the tunnel represents this.
What is stress or subluxation?
A patient says, “You’re just cracking my bones, right?”
Give the CA-correct correction, including what the sound actually is.
Actually, the sound is just gas releasing between the joints — the adjustment is really about restoring communication in your nervous system.”?
List all five steps of Impact’s 5-Step Health Correction System.
Proprioceptive Neuromuscular Exercises (wobble)
Cervical Traction
The Adjustment
Arthrostim
Vibration Plate
To explain maintenance care, we often compare it to this profession that people visit even when nothing hurts.
What is the dentist?
(“You still go every 6 months and brush daily to maintain oral health — spinal health works the same way and takes even less to maintain.”)
This term describes the nervous system’s ability to adapt and create new patterns — especially when interference is removed.What is neuroplasticity?
What is neuroplasticity?
A patient asks: “How could my low back affect digestion?”
Explain the answer in one sentence.
What is nerves from the low spine supply digestive organs, so interference affects how those organs function?
We sometimes describe subluxation as a garden hose. What represents the water?
What is nerve flow / communication?
“Can you just tell me how much it costs to get adjusted?”
"Of course! Adjustments range from $85–$120 depending on the doctor’s recommendations. $85 is our care plan rate, and $120 is our pay-per-visit rate. We also offer increasing family discounts. Your first visit lets the doctor see exactly what’s going on so they can go over a personalized plan and all financials clearly with you. We also have flexible ways to pay for care to make care accessible for everyone.”
A mom arrives with three kids. Name three or more ways we can make her experience exceptional.
Any of:
Greet her by name
Open the door for her
Help with stroller, car seats, coats, or bags
Guide the kids to play area/stickers
Offer snacks or water
Set up their cards for fast flow
Celebrate her for bringing the whole family
Help with the kids while she’s on the table
Offer a quiet seat if she looks overwhelmed
We compare the brain-body connection to a dimmer switch. When lights are dim, nothing is “broken” — the body is just doing this.
What is functioning below its full potential?
This system controls automatic functions like breathing, digestion, heart rate, and stress responses.
What is the autonomic nervous system?
Name two long-term spinal changes caused by chronic stress or misalignment.
Any two: degeneration, disc thinning, bone spurs, loss of curve, decreased ROM, muscle imbalance.
A New Patient calls and wants to skip the scans/exam and “just get adjusted today.”
How do you respond?
“We’d love to help you! Your first visit includes scans and an exam so the doctor knows exactly how to help. After that, they’ll go over what care looks like for you.”?
A patient asks about a specific patient’s condition. What do you do?
What is protect their privacy, gently redirect, and bring focus back to them?
List three big-picture beliefs that distinguish Impact’s approach to chiropractic.
Any three:
We focus on function, not pain
The nervous system controls everything
Chiropractic is a long-game process, not a quick fix
Healing relies on repetition and pattern change
Care is for whole families
Education drives lifetime health choices
Name three organ systems affected by the thoracic spine.
Any three: heart, lungs, immune system, digestion, diaphragm function, rib mechanics.
A patient says: “I got adjusted once before somewhere else and it didn’t work.”
Explain why a single adjustment won’t correct long-standing patterns.
What is chronic patterns require repetition — just like one workout won’t build muscle, one adjustment can’t retrain the nervous system?
A patient says: “I really want to keep going, but honestly… money is tight, and I don’t think I can afford this right now.”
I completely understand — finances can feel tight. What I can tell you is that the doctor recommended this plan because your nervous system truly needs consistent care to make real, lasting changes. Before you step away, let’s have you reconnect with the doctor to explore options — we want to make sure you get the results you came here for
A patient says: “I’m frustrated… I’ve been coming for weeks and I don’t feel different.”
“I hear you — healing takes time, especially if your nervous system has been stressed for a while. Consistency is where we see breakthroughs. You’re doing everything right — stick to your plan, and we’ll monitor your progress closely.”