Greeting Greatness
This is the first thing you should do when a customer walks to the window or call in.
What is greet them?
This behavior makes customers feel seen and valued.
What is recognize them?
This behavior involves showing empathy and patience.
What is being Kind?
Customers appreciate this when they’re unsure about a process.
What is being informed?
This powerful combo makes a customer feel welcomed and personally valued from the moment they arrive.
What is greeting them by name?
Saying this with a smile sets the tone for a positive interaction.
What is "Hello" or Good Morning"?
Using this makes the interaction more personal.
what is their name?
A kind tone and this action can turn a tough moment into a positive one.
What is listening actively?
This behavior helps customers feel confident and in control.
What is providing clear and accurate information?
When a customer is confused or frustrated, this approach helps them feel heard and empowered.
What is listening kindly and then clearly explaining the solution?
This non-verbal cue can make a greeting feel warm and genuine.
What is a smile?
This action shows you remember a returning customer.
What is referencing their previous visit or purchase?
When a customer is confused or frustrated, this approach helps them feel heard and empowered.
What is listening kindly and then clearly explaining the solution?
This tool helps ensure the customer leaves with clarity.
What is summarizing the next steps?
This behavior shows you not only see the customer, but you care about their experience.
What is acknowledging their feelings and thanking them for their patience?
Greeting someone by this shows attentiveness and respect for their time.
What is acknowledging them promptly?
Recognizing a customer’s concern or frustration is an example of this.
What is emotional recognition or empathy?
This phrase can de-escalate a tense situation and show compassion.
What is “I understand how you feel”?
Informing a customer includes not just facts, but also this.
What is context or reasoning behind the information?
This sets the tone for a helpful interaction and ensures the customer knows what to expect.
What is greeting them warmly and explaining the process?
This type of greeting adapts to the customer’s mood and situation.
What is a personalized greeting?
This recognition technique builds loyalty and trust over time.
What is acknowledging their preferences or feedback?
This behavior shows kindness even when the customer is upset.
What is staying calm and respectful?
This proactive behavior prevents confusion and builds confidence.
What is anticipating questions and answering them upfront?
This is the ultimate customer experience move — it makes someone feel welcomed, seen, respected, and informed.
What is greeting them, recognizing their needs, being kind, and providing clear information?